Landlord Complaint Record: #20-1691

The Court at Northgate    |    Jaynie Black    |    SEATTLE    ,    Washington 98125    Landlord Complaint 20-1691


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CASE CLOSED FORCE REQUIRED Aug 16, 2011


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 20-1691 Filing Date : Jul 2, 2011
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Jul 3, 2011
The address matches to the forwarding address listed on the move Out form.

upload Kept Private Renter Jul 3, 2011
The address matches to the forwarding address listed on the move Out form.

upload Kept Private Renter Jul 3, 2011
The same Move out form which shows the forwarding address. The previous one do not show the address.(PDF error)

upload Kept Private Renter Jul 3, 2011
This shows the water bill is paid in full.

upload Kept Private Renter Jul 3, 2011
The demand letter sent to both the Court at Northgate and the collection agency

upload Kept Private Renter Jul 3, 2011
1st email from the Court at Northgate and reply

upload Kept Private Renter Jul 3, 2011
1st email from the Court at Northgate and reply

upload Kept Private Renter Jul 3, 2011
The demand letter sent to both the Court at Northgate and the collection agency

upload Kept Private Renter Jul 3, 2011
This move out form was sent far later than the time limit of 14 days by reter's demand.

upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Jaynie Black RENTER : Kept Private
Property Name : The Court at Northgate      
Address : 11300 3RD AVE NE Address : Kept Private
City, State - Zip : SEATTLE, Washington - 98125. City, State - Zip : MESA, Arizona - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Overly charged + landlord not complying with the law
Fair Resolution according to renter :
  1. Immediately pull out the account out of the collection agency
  2. Refund $300 Deposit
  3. Reimburse for RPA Fees
  4. Do not ask for damages
  5. No further hassles

RENTAL DETAILS
Address               :   11300 3RD AVE NE APT 310
City, State - Zip   :   SEATTLE, WA - 98125 6043.

COMPLAINT DETAILS (from renter)

I had lived at this property from 9/2009 to 4/2011. On the scheduled move out date the manager did not show up for walk-through process. I had to leave without signing the move out form. I gave a valid forwarding address so that they can send the security deposit refund on the vacancy form 3 weeks before I move out. After 32 days from the move-out date I received a letter from a collection agency I am in debt of $807.86 + $4.77 interest without any details. I promptly responded by writing to both the property manager and the collection agency to verify this. Then after 50 days from the move-out date I was able to receive a move-out form that I did not signed from the collection agency. According to the Residential Landlord Tenant Act, landlord must by law return my security deposit in full or provide a written explanation as to why any of it is withheld within 14 days of my moving out. RCW 59.18.280. At this point they already violated the law. On the move-out form they charged $150 for cleaning, $120 painting, $722 for 3yrs carpet + pad, $95.86 for water bill, and finally $20 for drip pans. I thoroughly cleaned, vacuumed, and paid the water bill in full. I believe there was nothing damaged beyond mere normal wear and tear and they cannot ask for normal wear and tear by the State law. I again wrote a demand letter to both the collection agency and the manager saying they did not comply with the law and why the debt is not valid. The manager emailed me saying I spoiled the carpet and nothing about other stuffs(water bill, paint, etc) and she was not able to reach me because I gave them a wrong forwarding address. This is not true because I got the first letter from the collection agency at the same address I gave to the manager. It simply does not make sense she were not able to reach me while the collections were under the same condition. I reply to the email saying it is nonsense and asking if she can prove it. For 4 days as of today I am still waiting for her response. And today I again received a bill from the collection agency with higher interest. I am willing to pay what I owe if there is any but not in this manner. They had to contact me directly first within 15days not through the collection agency. I do not want to hear her obvious lying to avoid legal responsibility. Clearly they failed to comply with the law so I can ask for double the deposit in the court without a counter-claim.


LANDLORD / TENANT RESPONSES (1)
From Date IP Address Response
Renter Aug 6, 2011 71.223.160.87 Nothing has been notified yet. Still waiting for the respond from the landlord.


INVESTIGATING AGENT - REMARKS (12)
Agent Date Response
Agent Aug 16, 2011 LANDLORD REFUSAL: Despite repeated attempts both written and verbal, the Landlord/ Manager has refused to respond to the complaint. Due to the landlords refusal to cooperate with RPA Mediation, the RPA has no choice but to close this case. The tenant will need to seek other legal options such as court.

Agent Jul 30, 2011 CASE UPDATE REQUESTED: The agent is requesting that the landlord or tenant update the case as to the status of the complaint. Agent will provide one full week for updates.

Agent Jul 23, 2011 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.

Agent Jul 23, 2011 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...

Agent Jul 7, 2011 CERTIFIED MAILING: This case is being sent via USPS Certified Mail: 7010 0780 0000 1430 3369 A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing.

Agent Jul 7, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: July 15, 2011 by 7pm

Agent Jul 7, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.

Agent Jul 7, 2011 MAILING PREPARED: Agent has prepared case for mailing.

Agent Jul 7, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...

Agent Jul 7, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.

Agent Jul 7, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.

Agent Jul 7, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.