Landlord Complaint Record: #20-1699

Cottonwood Capital Property Management    |    Salt Lake City    ,    Utah 84121    Landlord Complaint 20-1699


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CASE CLOSED FORCE REQUIRED Oct 17, 2011


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 20-1699 Filing Date : Jul 5, 2011
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code 4 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Jul 5, 2011
This is the large crack that we discovered in the closet with many blood loads and exoskeletons that had been painted over. This is another sign that shows that the landlord only painted over the problem.
upload Kept Private Renter Jul 5, 2011
Bites on leg that my wife went to the doctor for.
upload Kept Private Renter Jul 5, 2011
This is the first place we discovered bed bugs and their droppings after weeks of being bitten.
upload Kept Private Renter Jul 5, 2011
This is an adult bedbug that has clearly been painted over. This is one of many examples of the landlord just painting over the bedbugs instead of exterminating them.
upload Kept Private Renter Jul 5, 2011
When the upper closet runner was removed we found these exoskeletons and blood loads where the runner had once been.
upload Kept Private Renter Jul 5, 2011
Exoskeletons found in closet runner after moving into unit. Clear evidence that they bedbugs have gone through multiple life cycles before we moved into the unit.
upload Kept Private Renter Jul 5, 2011
Exoskeletons and Droppings found upon moving in to unit
upload Kept Private Renter Jul 5, 2011
Molting found after first extermination
upload Kept Private Renter Jul 5, 2011
Bites on side of Torso
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Cottonwood Capital Property Management RENTER : Kept Private
Property Name :      
Address : 6350 South 3000 East Address : Kept Private
City, State - Zip : Salt Lake City, Utah - 84121. City, State - Zip : Norcross, Georgia - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bugs in unit prior to rental, Breach of Agreement
Fair Resolution according to renter :
  1. Renegotiate 12 month lease to 6 month lease at same price, reimburse us for expenses related to bugs, and pay for moving truck
  2. Renegotiate 12 month lease to 6 month lease at same price, reimburse us for expenses related to bugs
  3. Renegotiate 12 month lease to 6 month lease at same price
  4. Reimburse us for expenses related to bugs, Renegotiate 12 month lease with a discount

RENTAL DETAILS
Address               :   9100 Springs Lane Apartment F
City, State - Zip   :   Norcross, Georgia - 30092.

COMPLAINT DETAILS (from renter)

We moved into a freshly painted two bedroom apartment at Valencia Park on May 14, 2011. Around May 19, 2011, we experienced our first bug bites. We could not figure out what they were; because we have a dog and are outside frequently, we thought they were mosquito bites. However, we were baffled because we were not seeing many mosquitoes outside. We continued to be bitten. It was extremely uncomfortable. Due to my wifeâ??s extreme skin reaction to the bug bites, she sought the help of a dermatologist for itching and swelling relief on June 1, 2011. The dermatologist suggested that it was perhaps fleas, so we searched our apartment for them. We did not find fleas, but we did find bed bugs in several different life stages, blood loads, and exoskeletons in our bedroom. On June 2, 2011, we spoke with Valencia Park about the infestation, and they arranged for an exterminator to come on June 3, 2011. We returned only to still be bitten, and we were still finding bed bugs. We contacted Valencia Park on June 8, 2011 about a second extermination. They arranged it for June 10, 2011. We received a bed bug cover for our mattress and bed frame from the exterminator. On June 11, 2011, we spent the entire day washing everything that could be washed at the Laundromat and had our dog bathed. Upon arriving back to the apartment after the extermination, we inspected the apartment thoroughly to make sure we were finding dead bedbugs. At this point, we located in the spare bedroom, signs of a large infestation: exoskeletons in the vents of the closet doors, many blood loads at the joint of the closet door, a crack in the closet wall that runs the height of the closet and 2/3 the length full of blood loads, and a few painted over adult bed bugs on the wall. We disposed of the closet doors and submitted maintenance requests for the cracks where the bed bugs had been living to be sealed and new closet doors. We have not heard from maintenance, so we sealed the cracks on our own. Since the first extermination, I have been performing daily inspections with a flash light, using over the counter bed bug insecticide spray, and vacuuming, always disposing of the vacuum bag afterwards. After the second extermination, we did still find a few stragglers. We are hopeful that all bedbugs in the apartment have been eradicated. We did not ever experience any bedbug bites or infestations prior to living at Valencia Park. Because we were bitten during our first week of habitation, found an

LANDLORD / TENANT RESPONSES (1)
From Date IP Address Response
Renter Jul 25, 2011 108.64.124.109 Renters have not been contacted by Landlord.

INVESTIGATING AGENT - REMARKS (12)
Agent Date Response
Agent Jul 30, 2011 FINAL RESPONSE PERIOD: Agent is providing both parties with 1 week to create final statements. Agent will review statements to determine if further mediation is applicable.
Agent Jul 30, 2011 LANDLORD REFUSAL: Despite repeated attempts both written and verbal, the Landlord/ Manager has refused to respond to the complaint. Due to the landlords refusal to cooperate with RPA Mediation, the RPA has no choice but to close this case. The tenant will need to seek other legal options such as court.
Agent Jul 23, 2011 CASE UPDATE REQUESTED: The agent is requesting that the landlord or tenant update the case as to the status of the complaint. Agent will provide one full week for updates.
Agent Jul 19, 2011 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...
Agent Jul 19, 2011 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.
Agent Jul 7, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: July 15, 2011 by 7pm
Agent Jul 7, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Jul 7, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Jul 7, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Jul 7, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Jul 7, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Jul 7, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.