Landlord Complaint Record: #20-1730

AI & AS Enterprisers    |    Angela Rae    |    Henderson    ,    Nevada 89052    Landlord Complaint 20-1730


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CASE CLOSED RESOLVED Oct 17, 2011


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 20-1730 Filing Date : Jul 12, 2011
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Agent Aug 6, 2011
The Attached fax is a copy of the response from management. The tenant is suggested to review the response.
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Angela Rae RENTER : Kept Private
Property Name : AI & AS Enterprisers      
Address : 2654 W. Horizon Ridge Pkwy. Suite B-5 #156 Address : Kept Private
City, State - Zip : Henderson, Nevada - 89052. City, State - Zip : Henderson, Nevada - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Losing my Rent numerous times in the mail
Fair Resolution according to renter :
  1. I would like to have RPA be notified of this problem and when I leave I do want my full $1200.00 deposit refunded.

RENTAL DETAILS
Address               :   847 Coach House Rd
City, State - Zip   :   Henderson, Nevada - 8902.

COMPLAINT DETAILS (from renter)

I have had at least 5 encounters of my landlord calling me several days later notifying me that they have not receieved my rent. So I have to pay the late fees which aren't reasonable and also they only give me one option on how and where to pay, its by mail. period. It has never been late just lost. EVERY TIME. I am always more than willing to be responsible if I were to late and if I were I would definitely make my landlord very aware and be more than willing to pay the late fees, but therefore they have only have called me to say they have not received several times and several days later and give me only one option to pay by mail when if it has been "lost" several times in the mail it certainly does not make me comfortable to mail such a large amount and mail money for a place I call home. It IS NOT fair this keeps happening, I dont feel I need to keep worrying month after month to see if I still have a place to live with my children. I dont make a lot of money for this to keep happening cause I send it money order and when that gets lost it takes 30 days to receive a new one, which I dont have the time or back up money for. I am very upset and concerned for my well being and my childrens well being for a place we call home.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (11)
Agent Date Response
Agent Aug 6, 2011 TENANTS RIGHT TO RESPOND: The tenant has right to respond to the response made by the landlord. Agent will review the response to determine if further mediation is applicable to this case. Agent will allow one week for the tenant to respond. Pending tenants response...
Agent Jul 30, 2011 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...
Agent Jul 30, 2011 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.
Agent Jul 19, 2011 CERTIFIED MAILING: This case is being sent via USPS Certified Mail: 7010 0780 0000 1430 3376 A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing.
Agent Jul 19, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: July 27, 2011 by 7pm
Agent Jul 19, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Jul 19, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Jul 19, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Jul 19, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Jul 19, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Jul 19, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.