Landlord Complaint Record: #20-1784

Riverbend Apartments    |    Muscatine    ,    Iowa 52761    Landlord Complaint 20-1784


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CASE CLOSED RESOLVED Oct 17, 2011


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 20-1784 Filing Date : Jul 31, 2011
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code 3 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Riverbend Apartments RENTER : Kept Private
Property Name :      
Address : 3407 Steamboat Way Address : Kept Private
City, State - Zip : Muscatine, Iowa - 52761. City, State - Zip : Letts, Iowa - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : didn't return all of security deposit
Fair Resolution according to renter :
  1. would like remainder of security deposit returned to me $490

RENTAL DETAILS
Address               :   3411 Steamboat Way Apt. 7
City, State - Zip   :   Muscatine, Iowa - 52761.

COMPLAINT DETAILS (from renter)

They itemized the charges as follows 1. replace sink drain plug $15 (there never was one to begin with) 2. burn on coutertop $50 (we cleaned thoroughly) 3. patch, texture and paint walls $40 ( there was one tiny hole from picture being hung which we patched) 3. clean out garbage disposal $25 (never used it) 4. carpet cleaning $350 ( I professionaly cleaned carpets after everything was out) 5. apartment cleaning $90 (I had my professional housekeeper clean apartment

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response
Landlord Aug 12, 2011 174.22.98.193 Please reference the attached letter which was sent via certified mail today to Sarah Mengel. Thank You - Rebecca Bonnichsen

INVESTIGATING AGENT - REMARKS (9)
Agent Date Response
Agent Aug 16, 2011 TENANTS RIGHT TO RESPOND: The tenant has right to respond to the response made by the landlord. Agent will review the response to determine if further mediation is applicable to this case. Agent will allow one week for the tenant to respond. Pending tenants response...
Agent Aug 6, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: August 15, 2011 by 7pm
Agent Aug 6, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Aug 6, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Aug 6, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Aug 6, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Aug 6, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Aug 6, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.