Landlord Complaint Record: #20-1793

Sahara Palms    |    Amy Rosenburg    |    Las Vegas    ,    Nevada 89102    Landlord Complaint 20-1793


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CASE CLOSED MET MINIMUM REQUIREMENT Oct 17, 2011


REQUIREMENT MET: After mediation it has been determined that the landlord met the minimum requirement for this complaint.
 



Case Number : 20-1793 Filing Date : Aug 5, 2011
Investigating Agent : Kept Private Case Disposition : Met Minimum Requirement
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Amy Rosenburg RENTER : Kept Private
Property Name : Sahara Palms      
Address : 2900 El Camino Ave Address : Kept Private
City, State - Zip : Las Vegas, Nevada - 89102. City, State - Zip : Las Vegas, Nevada - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Breach of Agreement, Burglary
Fair Resolution according to renter :
  1. Refund deposit, break lease agreement, Reimburse for RPA fees.

RENTAL DETAILS
Address               :   2900 El Camino Ave #253
City, State - Zip   :   Las Vegas, Nevada - 89102.

COMPLAINT DETAILS (from renter)

On July 19th, I signed a 1 yr agreement lease with Sahara Palms and I began moving a couple items to apartment 235. For that week everything was fine. On Saturday, July 23th, 2011. I moved the last of my items into my new apartment, saw one of our neighbors parked in my parking space, asked him if he could move his car because I was in the process of moving. He responded with a smile and reply, "Oh really" then got into his car and drove off. I ignored the responds and continue moving my stuff into the apartment. Sunday, I stayed home at my other apartment with my son until Monday, July 25th, to finished moving our stuff. My son went to work that morning and I went to the apartment to start organizing our item. When I arrived, I saw the window by our patio missing and the door was cracked open. The window was located inside in the apartment. Papers, clothes, shoes and others were all over the floor. The items they took were specific items. I reported to the manager while both maintenance workers were there, letting her know I live in apartment #253 and reporting burglary to our apartment. The manager looked at both maintenance workers, both of them looked each other, back at the manager, smiled with a little giggle and say do I have the police report. I responded no and she said she will not take action of repairing my window located by the patio and the front till she has the police report. I called metro, file a report, and the office specifically tells my son report to the manager, notify them metro is in our apartment waiting for maintenance to repair our door and window and specifically take action immediately. One of the maintenance workers, by the name of Erick, shows up to our apartment and asked me what was needed to be repaired. I told him the window by the patio was need to put back in as well as the front door needed to be fix. He didn't responded and went straight to the window. He grabs the window, puts it back in within 3 sec and responded "That's it?" with an attitude. I told him how come the locks for the window werenâ??t there began with and he responded, "If you have a problem, talk to the manager." I ignored the remark and told him the front door also needs to be fix. He goes to the front door, inspect it, and respond to himself, "This wasn't like that before.â? He replaced the lock, handed our new keys, then he left. I am terrified to leave my house when I know the maintenance workers have a copy to my apartment. I contacted the manag


LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (11)
Agent Date Response
Agent Oct 17, 2011 NO FURTHER RESPONSES: The agent has provided more than reasonable time for additional responses or updates. This case is now closed.

Agent Sep 2, 2011 CASE UPDATE REQUESTED: The agent is requesting that the landlord or tenant update the case as to the status of the complaint. Agent will provide one full week for updates.

Agent Aug 16, 2011 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...

Agent Aug 16, 2011 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.

Agent Aug 6, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: August 15, 2011 by 7pm

Agent Aug 6, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.

Agent Aug 6, 2011 MAILING PREPARED: Agent has prepared case for mailing.

Agent Aug 6, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...

Agent Aug 6, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.

Agent Aug 6, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.

Agent Aug 6, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.