Landlord Complaint Record: #20-1798

Dave Packer    |    Pocatello    ,    Idaho 83205    Landlord Complaint 20-1798


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CASE CLOSED UNRESOLVED Oct 7, 2011


UNRESOLVED COMPLAINT: Despite mediation efforts; neither party could reach an agreement that was accepted by the other party.
 



Case Number : 20-1798 Filing Date : Aug 5, 2011
Investigating Agent : Kept Private Case Disposition : Unresolved
Complaint Level : Code 4 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Agent Aug 16, 2011
The following attachment is a scanned copy of the landlords faxed response.
upload Kept Private Renter Aug 9, 2011
bookshelf
upload Kept Private Renter Aug 9, 2011
my shoe
upload Kept Private Renter Aug 9, 2011
I don't have pictures of under the kitchen sink but it is definitley there. The wood is cave in because of it. These pictures are of the bookshelf we had to throw away and also mold that had grown on a pair of my shoes.
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Dave Packer RENTER : Kept Private
Property Name :      
Address : P.O Box 4251 Address : Kept Private
City, State - Zip : Pocatello, Idaho - 83205. City, State - Zip : Idaho Falls, Idaho - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Mold
Fair Resolution according to renter :
  1. To alert renters in that address, to make landlord resolve the issue, and take it seriously.

RENTAL DETAILS
Address               :   445 MCKINLEY AVE APT 19
City, State - Zip   :   POCATELLO, ID - 83201 5044.

COMPLAINT DETAILS (from renter)

Our apartment flooded in January when on vacation. A pipe broke and the upstairs toilette flooded.We turn off the heat not knowing not to do that. We admitted we were in the wrong for that but then when we told our landlord about it, he brought us one fan for our two story townhouse, didn't pull up the carpet to let it dry or check for mold, didn't want to shampoo them eventhough they had turned yellow, and took three weeks to resolve the issue. We had told him we were worried about mold but he chose to not take action. We even offered to help pay repairs after. He told us not to worry about it but then took out 275 dollars for repairs 5 months later when we got our deposit back. When we were moving out we had to throw away a bookshelf that mold had rotted and had mold on shoes in the closet. Not only do I think it's growing under the carpet but right after we moved in, I noticed mold under the kitchen sink that was falling onto the tile but he said it was dead mold and was harmless. I have written him a letter letting him know of my intent to report him but did not seemed concered about the issue based on his reply.

LANDLORD / TENANT RESPONSES (2)
From Date IP Address Response
Renter Aug 27, 2011 174.27.107.18 THe mold under the kitchen sink was there when we moved in in May 2010 and we made our landlord aware of it, that is when he said it was not living so it wouldn't hurt us. Also we were gone on vacation from December 27th to Jan. 8th and here is a link to what the temperature were at that time. http://www.accuweather.com/us/id/pocatello/83201/forecast-month.asp?mnyr=12-01-2010. We admitted we shouldn't have turned off the heat but at no point did he ever inform us not to do so and had never been told that before. We offered to help pay for some of the damages at that time and he said not to worry about it. He should have had insurance on his rental properties to cover things like this and take care of them.
Renter Aug 27, 2011 174.27.107.18 THe mold under the kitchen sink was there when we moved in in May 2010 and we made our landlord aware of it, that is when he said it was not living so it wouldn't hurt us. Also we were gone on vacation from December 27th to Jan. 8th and here is a link to what the temperature were at that time. http://www.accuweather.com/us/id/pocatello/83201/forecast-month.asp?mnyr=12-01-2010. We admitted we shouldn't have turned off the heat but at no point did he ever inform us not to do so and had never been told that before. We offered to help pay for some of the damages at that time and he said not to worry about it. He should have had insurance on his rental properties to cover things like this and take care of them.

INVESTIGATING AGENT - REMARKS (13)
Agent Date Response
SYSTEM Apr 10, 2016 The RPA server has sent an initial email complaint notice to Dave Packer concerning the Complaint filed by the tenant: Mold. The email address was provided by the tenant at the time of filing.
SYSTEM Apr 10, 2016 An email confirmation was sent to the tenant at 04-10-2016 05:59:15. The email included a confirmation of the complaint filing, case number, and pin.
Agent Oct 7, 2011 LANDLORD NON-RESPONSIVE: The landlord has been non-responsive since their first response to this complaint. The tenant states that the complaint is still not resolved.
Agent Oct 7, 2011 LANDLORD REFUSAL: Despite repeated attempts both written and verbal, the Landlord/ Manager has refused to respond to the complaint. Due to the landlords refusal to cooperate with RPA Mediation, the RPA has no choice but to close this case. The tenant will need to seek other legal options such as court.
Agent Aug 16, 2011 TENANTS RIGHT TO RESPOND: The tenant has right to respond to the response made by the landlord. Agent will review the response to determine if further mediation is applicable to this case. Agent will allow one week for the tenant to respond. Pending tenants response...
Agent Aug 6, 2011 CERTIFIED MAILING: This case is being sent via USPS Certified Mail: 7010 0780 0000 1430 3468 A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing.
Agent Aug 6, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: August 15, 2011 by 7pm
Agent Aug 6, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Aug 6, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Aug 6, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Aug 6, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Aug 6, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Aug 6, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.