Landlord Complaint Record: #20-1811

Osborn Properties    |    Cindy    |    Collinsville    ,    Illinois 62234    Landlord Complaint 20-1811


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CASE CLOSED RESOLVED Oct 7, 2011


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 20-1811 Filing Date : Aug 8, 2011
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Landlord Aug 24, 2011
Page 1 of Lease
upload Kept Private Landlord Aug 24, 2011
Page 1 of Lease
upload Kept Private Landlord Aug 24, 2011
Page 1 of Lease
upload Kept Private Landlord Aug 24, 2011
Page 2 of Leae
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Cindy RENTER : Kept Private
Property Name : Osborn Properties      
Address : 100 Regency Centre Address : Kept Private
City, State - Zip : Collinsville, Illinois - 62234. City, State - Zip : Glen Carbon, Illinois - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bug Infestation
Fair Resolution according to renter :
  1. Refund $675 deposit $675 last months rent 2. Send out bed bug guy.

RENTAL DETAILS
Address               :   21 HERITAGE PL
City, State - Zip   :   GLEN CARBON, IL - 62034 4304.

COMPLAINT DETAILS (from renter)

On the night of July 28, 2011 I (Luke Erickson) discovered bed bugs on my wall and subsequently around the outlet behind my bed and 2 beg bugs between my mattress and box spring. After alerting my roommate he also found bed bugs on his wall and around his outlet. We killed at least 10 bugs that night. We alerted our landlord (Osborn Properties in Collinsville, IL) the next morning Friday July 29, 2011. They said someone would be out "shortly." On Monday August 1, 2011 I went to turn in my rent for the following month and inquired about when someone would be coming out. I was told it was on the list and someone would be out soon. On Wednesday August 3, I received a call from the manager "Cindy" (will not give her last name) saying someone would be out next Monday at the latest. That same night we found many more bed bugs in our beds, box springs, along our walls, and by the outlets. I killed 10 more in my room and my roommate Chris Opperman killed many more in his room. On Thursday morning August 4, 2011 I called and spoke with the manager who said they would get someone out as soon as they could, but their bed bug guy was out of the state and was unwilling to seek other options or give us any form of restitution. Today is Monday August 8, 2011 and still no one has come to deal with the issue. I have called Osborn Properties twice today. The first time I was told "Cindy" was out of the office so I left a voicemail. The second time I was told she was not in, but after pressing I was put through to her and she claimed that the bed bug guy would be out in the next few days. This is unacceptable given it has been 11 days since Osborn Properties has been made aware of the issue and nothing has been done. I am seeking to me released from my lease and refunded both our deposit and our last month's rent considering this has not been a livable apartment for this month that we have both paid for.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response
Landlord Aug 24, 2011 24.217.120.242 The tenant did call us on 7/31/11, and we sent maintenance personnel to unit on 8/1/11. He reported back that he believed the bug was a tick. On August 3, 2011, the tenant did call back again and we contacted our exterminator. He unfortunately was out of town and wouldn’t be back in town until sometime the following week which I told the resident. We have tried to get another exterminator. However, most exterminators do not want to mess with bed bugs so our hands were pretty much tied until he got back to treat the unit. On 8/9/11, our exterminator called and we set up an appointment on 8/10/11, at 9:30 a.m. to have unit treated. The unit WAS treated on 8/10/11, and we also had the exterminator check the unit right beside this unit (unit # 22) and there were no signs of any bed bugs. We received a bill for $400.00 for this treatment. Therefore, item # 2 in the resolution has been fulfilled. The tenant has live in this unit since 7/20/09, and has never complained about bed bugs up until now, so the bed bugs had to be brought in by the residents themselves. This is a 4-family unit that houses unit numbers 21 – 24 and no one else in this 4-family building has complained about bed bugs. In our rental agreement (Copy attached which both Luke Erickson and Chris Opperman signed) item # 20 states the following: “PEST CONTROL: Tenant is responsible for pest control for their unit. Owner is responsible for termite control.” So does this mean that the tenant should be billed for the $400.00 bill we received??? And is this taken out of their security deposit??? We received a written move out notice from the tenants on 8/18/11, stating that they are going to vacate the unit on 8/31/11, which is NOT a 30day written as the rental agreement states is required in order to be eligible for the security deposit refund. The security deposit refund “MAY” be refunded as long as the unit is left in good condition, all keys are returned, and the question still remains, do we bill the tenant for the $400.00 treatment?? The last month’s rent will NOT be refunded as the tenants lived in the unit during this time frame and we HAVE done everything we could in order to appease the residents regarding the bed bug situation.

INVESTIGATING AGENT - REMARKS (10)
Agent Date Response
Agent Oct 7, 2011 NO FURTHER RESPONSES: The agent has provided more than reasonable time for additional responses or updates. This case is now closed.
Agent Aug 16, 2011 CERTIFIED MAILING: This case is being sent via USPS Certified Mail: 7009 2820 0000 7834 1845 A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing.
Agent Aug 16, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: August 24, 2011 by 7pm
Agent Aug 16, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Aug 16, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Aug 16, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Aug 16, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Aug 16, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Aug 16, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.