Landlord Complaint Record: #20-1816

Prince Edward Graves Apartments for the disabled and elderly    |    The Alston Realty Group/ Skip Alston    |    Greensboro    ,    North Carolina 27405    Landlord Complaint 20-1816


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CASE CLOSED MEDIATION REFUSED Oct 17, 2011


WARNING! This property/ landlord refused to mediate a fair resolution or response to this complaint. Landlord refused to cooperate.
 



Case Number : 20-1816 Filing Date : Aug 9, 2011
Investigating Agent : Kept Private Case Disposition : Mediation Refused
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : The Alston Realty Group/ Skip Alston RENTER : Kept Private
Property Name : Prince Edward Graves Apartments for the disabled and elderly      
Address : 2504 16th St Address : Kept Private
City, State - Zip : Greensboro, North Carolina - 27405. City, State - Zip : Greensboro, North Carolina - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Pest Control & Lekaing Roof
Fair Resolution according to renter :
  1. The office manager is instructing me that I have 48 hours to find and pay for an exterminator for bed bugs, when it has been an ongoing prob
  2. The office also refuses to fix my leaky roof and it is causing water damage to my belongings

RENTAL DETAILS
Address               :   2612 A 16th St
City, State - Zip   :   Greensboro, North Carolina - 27405.

COMPLAINT DETAILS (from renter)

. My mother, Linda England is a current resident of the Prince Edward Graves Apartments, and she has had many issues that the office managers have refuse to help with. I have already spoken and filed a complaint with HUD and I am also waiting for a response from The Alston Realty Group. There has been an issue with Bed bugs within the community and the residents seem to be spreading it to each other, my mother has had to throw out her belongings, and I have had to send money to purchase very expensive bug spray from Lowes, and also had to send money for a new bed. When the office became aware of the issue, they stated that there was no funding to send an exterminator and that she had to deal with the issue on her own. She has also had a leak in her roof for months, also to be told there was no funding. The leak goes down her ceiling and wall into her kitchen causing water damage to her belongings. My mother is very ill, and is on oxygen, she was also recently diagnosed with breast cancer. This has caused her much grief and suffering, if these issues are not resolved I am willing to file as may complaints as possible and I do have a personal attorney that is looking in to the matter as well. My mother has also stated that Mr. Alston has come out numerous times to view the property but nothing has yet to be done about the disarray of the property. I have spoke with my attorney and I know that HUD is funding these properties and giving money to The Alston Group, and for there not to be any funding for these people to allow these defenseless elderly and disable people to live this way is deplorable. The office manager also came down to speak with my mother today to tell her she has 48 hours to find a pay for pest control that it is her responsibility.


LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (11)
Agent Date Response
Agent Oct 17, 2011 NO FURTHER RESPONSES: The agent has provided more than reasonable time for additional responses or updates. This case is now closed.

Agent Sep 9, 2011 CASE UPDATE REQUESTED: The agent is requesting that the landlord or tenant update the case as to the status of the complaint. Agent will provide one full week for updates.

Agent Aug 29, 2011 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...

Agent Aug 29, 2011 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.

Agent Aug 16, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: August 24, 2011 by 7pm

Agent Aug 16, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.

Agent Aug 16, 2011 MAILING PREPARED: Agent has prepared case for mailing.

Agent Aug 16, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...

Agent Aug 16, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.

Agent Aug 16, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.

Agent Aug 16, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.