Landlord Complaint Record: #20-1822

Diane Gallegos    |    Albuquerque    ,    New Mexico 87184    Landlord Complaint 20-1822


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CASE CLOSED RESOLVED Oct 17, 2011


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 20-1822 Filing Date : Aug 11, 2011
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code 4 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Diane Gallegos RENTER : Kept Private
Property Name :      
Address : P.O. Box 10066 Address : Kept Private
City, State - Zip : Albuquerque, New Mexico - 87184. City, State - Zip : Albuquerque, New Mexico - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bugs
Fair Resolution according to renter :
  1. To have a professional exterminator take care of the bed bug problem at the landlord's expense

RENTAL DETAILS
Address               :   309 Edith Blvd NE Apt 6
City, State - Zip   :   Albuquerque, New Mexico - 87102.

COMPLAINT DETAILS (from renter)

I have getting bitten and itching for a week now. It took me a while to figure out what the problem was, but as soon as I did, I informed my landlord. She said that she would call an exterminator, but the expense would be mine. I cannot afford such an expense, and if this issue is not resolved by her through the use of a professional exterminator, then I would at least like to move without incurring early termination fees.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (10)
Agent Date Response
Agent Aug 22, 2011 TENANTS RIGHT TO RESPOND: The tenant has right to respond to the response made by the landlord. Agent will review the response to determine if further mediation is applicable to this case. Agent will allow one week for the tenant to respond. Pending tenants response...
Agent Aug 22, 2011 LANDLORD RESPONSE: The landlord has emailed the agent and stated the following: Our tenant was given a number of an exterminator to confirm if he had bed bugs, fleas, or spiders. The tenant never made an appointment with the exterminator. On Friday August 19,2011 at 12:00 pm, I accompanied a professional exterminator to inspect the apartment. The exterminator found no evidence of any bed bugs, spiders or fleas. The tenant was notified of the results on the same day. We will cover the cost of the inspection.
Agent Aug 16, 2011 CERTIFIED MAILING: This case is being sent via USPS Certified Mail: 7009 2820 0000 7834 1876 A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing.
Agent Aug 16, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: August 24, 2011 by 7pm
Agent Aug 16, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Aug 16, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Aug 16, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Aug 16, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Aug 16, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Aug 16, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.