Landlord Complaint Record: #20-1869

Tyvola center    |    Charlotte    ,    North Carolina 28217    Landlord Complaint 20-1869


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CASE CLOSED MEDIATION REFUSED Oct 26, 2011


WARNING! This property/ landlord refused to mediate a fair resolution or response to this complaint. Landlord refused to cooperate.
 



Case Number : 20-1869 Filing Date : Aug 22, 2011
Investigating Agent : Kept Private Case Disposition : Mediation Refused
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Tyvola center RENTER : Kept Private
Property Name :      
Address : 625 Cameron Walk Court Address : Kept Private
City, State - Zip : Charlotte, North Carolina - 28217. City, State - Zip : charlotte, North Carolina - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Landload asking me to pay the amount to treat the the bed bugs ($970)
Fair Resolution according to renter :
  1. Don't want to pay for the bed bug treatment cost again as i already payed once.
  2. Reimburse for RPA fees

RENTAL DETAILS
Address               :   5720 OAk crest green dr #102
City, State - Zip   :   charlotte, North Carolina - 28217.

COMPLAINT DETAILS (from renter)

When i first moved to the apartment 2.5 years back, after a month or so,i complianed about the bed bugs and landlord treated apartment for which i payed around $250( but the letter ig ot today says just $75).Yester day i moved to another apartment(8/21/2011) with the same land lord and the Landlord is sayign, they found the bed bugs after i moved out and i should pay for that bed bugs treatment .As i moved to another building with the same Landlord, they say that they are going to inspect the new apartment and charge me for that aparment's bug treatment as well if they found any bugs in that.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response
Landlord Sep 5, 2011 68.143.207.162 The landlord has reviewed complaint and will not drop request for payment of $955 per lease agreement signed by resident. Landlord has attempted to upload supporting documentation and all invoices in reference to requested amount due by resident but this website is not allowing file to be uploaded. Please contact Property Manager - Barbie Satterblom on how to provide documentation - barbie@tyvolacentre-apartments.com

INVESTIGATING AGENT - REMARKS (11)
Agent Date Response
Agent Oct 26, 2011 NO FURTHER RESPONSES: The agent has provided more than reasonable time for additional responses or updates. This case is now closed.
Agent Oct 17, 2011 FINAL RESPONSE PERIOD: Agent is providing both parties with 1 week to create final statements. Agent will review statements to determine if further mediation is applicable.
Agent Oct 7, 2011 REQUEST FOR FAIR SETTLEMENT: It is clear that both parties feel that they are justified in their arguments. However, if we are to resolve this complaint through mediation, we will need to find a fair solution that both parties can agree on. The agent is asking that both parties reconsider their stances and offer a solution that will be fair to all involded. The agent will allow both the tenant and landlord one week to make an offer that would be acceptable. The agent will review the offers to determine if further mediation is applicable. It is the agents hope that both parties will reach an agreement through mediation. Pending one week response period...
Agent Aug 29, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: September 5, 2011 by 7pm
Agent Aug 29, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Aug 29, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Aug 29, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Aug 29, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Aug 29, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Aug 29, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.