View High Lake Apt    |    Annie Oliveri    |    Kansas City    ,    Missouri 64134    Landlord Complaint 20-1879

My apt has been uninhabitable for two months. I could not stay in there without getting hundreds of bites a night. It is the landlords responsibility to keep the apt I am renting habitable. We have been living in this apt for 2 1/2 years. We found bugs in June of 2011 in our apt, and immediately told the office/management. They had an exterminator stop by our apt while he was in the complex that same day, he positively identified them as bed bugs. I asked some questions about what they would be doing and if I needed to have my pet out of the place for what they would be doing. The office rep that was with the exterminator said something about the heat treatment being expensive and not being sure what the manager would decide to do about it. My roommate and I called or drove over and went in the office in person every day. I was told I would have to wait, then after waiting for 45 minutes one time, they told me I should just leave, and they would give the manager a message. I have not had one phone call returned in over 8weeks. July 18th 2011, I called and was told on the 20th they would be in with an exterminator. My roommate and I were not able to get work off to be there. We heard nothing back from the management even after this second walk through. When we went to pay rent for Aug. 2011 and turn in our 30day notice to vacate as stipulated by our lease, the manager handed us an invoice from an extermination company that said $1100 for our space and said that we had to pay for this. This was a shock since they had never, in 6 weeks, said anything about extermination being our responsibility. I called and left messages every day asking what was going on and what I needed to do, and nothing, until I turn in my intent to move? Later Annie gave us a copy of our lease and highlighted a part in it claiming that we had caused property damage by having an infestation and that meant we had to pay for it. The lease says absolutely nothing about extermination, or bed bugs. I know for a fact that other tenants have infestation problems of other kinds and the office pays for that extermination. I need this to be taken care of, my lease is up Aug. 31st 2011. I am worried about moving my things without having a heat treatment done first. I feel that they have acted extremely unprofessional throughout this entire process.