Landlord Complaint Record: #20-1917

Recovery House    |    Mike Hansen    |    Marysville    ,    Washington 98270    Landlord Complaint 20-1917


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CASE CLOSED FORCE REQUIRED Oct 26, 2011


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 20-1917 Filing Date : Aug 30, 2011
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Mike Hansen RENTER : Kept Private
Property Name : Recovery House      
Address : Great Dane Enterprises LLC PO Box 1304 Address : Kept Private
City, State - Zip : Marysville, Washington - 98270. City, State - Zip : Marysville, Washington - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Did not disclose Bed Bug infestation/ has not hired exterminators
Fair Resolution according to renter :
  1. all occupants to use their rental money to pay for exterminator. ( I had to get an exterminator to come for estimate).

RENTAL DETAILS
Address               :   1810 7TH ST
City, State - Zip   :   MARYSVILLE, WA - 98270 4604.

COMPLAINT DETAILS (from renter)

The landlord who is in the Real Estate Business and knows the severity of Bed bug infestations refused to hire a professional to exterminate sighting that he wasn't confident that anything others did would work. He had a regimen of having residence bomb their rooms every Monday thinking that would work. It did not and but he continued to have residence bomb. The bed bug problem got extremely worse and traveled through out the group house. The house manager, had complained for two months and there were some people who pitched tents outside to sleep. Even after I had gotten an exterminator to come and do an estimate (BBB company with no complaints) and provided the Landlord with two other companies who are willing to come to the residence and give estimates we do not trust the landlord to deal with the situation because of other things he has said he will take care of but hasn't. He continues to rent to other people and not disclose the bed bug problem.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (13)
Agent Date Response
Agent Oct 26, 2011 LANDLORD REFUSAL: Despite repeated attempts both written and verbal, the Landlord/ Manager has refused to respond to the complaint. Due to the landlords refusal to cooperate with RPA Mediation, the RPA has no choice but to close this case. The tenant will need to seek other legal options such as court.
Agent Oct 26, 2011 NO FURTHER RESPONSES: The agent has provided more than reasonable time for additional responses or updates. This case is now closed.
Agent Oct 7, 2011 CASE UPDATE REQUESTED: The agent is requesting that the landlord or tenant update the case as to the status of the complaint. Agent will provide one full week for updates.
Agent Sep 20, 2011 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...
Agent Sep 20, 2011 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.
Agent Sep 9, 2011 CERTIFIED MAILING: This case is being sent via USPS Certified Mail: 7010 0780 0000 1423 8784 A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing.
Agent Sep 9, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: September 16, 2011 by 7pm
Agent Sep 9, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Sep 9, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Sep 9, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Sep 9, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Sep 9, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Sep 9, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.