Landlord Complaint Record: #20-1939

The Polos    |    The Collier Companies, Paradigm Properties Management Team    |    Gainesville    ,    Florida 32608    Landlord Complaint 20-1939


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CASE CLOSED MET MINIMUM REQUIREMENT Jan 27, 2012


REQUIREMENT MET: After mediation it has been determined that the landlord met the minimum requirement for this complaint.
 



Case Number : 20-1939 Filing Date : Sep 4, 2011
Investigating Agent : Kept Private Case Disposition : Met Minimum Requirement
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : The Collier Companies, Paradigm Properties Management Team RENTER : Kept Private
Property Name : The Polos      
Address : 2330 SW Williston Rd. Address : Kept Private
City, State - Zip : Gainesville, Florida - 32608. City, State - Zip : GAINESVILLE, Florida - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Roach Infestation
Fair Resolution according to renter :
  1. Significant reduction in rent (one month free plus), along with immediate resolution of problem. Extensive, ongoing extermination efforts.

RENTAL DETAILS
Address               :   2330 SW WILLISTON RD
City, State - Zip   :   GAINESVILLE, FL - 32608 4000.

COMPLAINT DETAILS (from renter)

My boyfriend and I moved into this apartment about a month ago. From the moment we moved in, this place has been infested with huge roaches. Not one or two every once in a while, which is to be expected in Florida; rather, multiple roaches on a daily basis. The landlord supposedly resolved the problem by sending out two exterminators, but the exterminators did nothing. They lazily sprayed around. No traps were provided as promised. Not to mention that they were in the apartment for less than two minutes each time. We are students and barely have enough to get by. We left our apt. tonight after 11pm to get MORE traps and roach spray. We have spent over $100, not to mention the time and effort put forth in exterminating ourselves - and, critically, our diminished quality of living. This rental company is simply inept and incompetent. As a further illustration, our dishwasher broke right after move in - and it STILL hasn't been fixed. We demand a significant reduction in rent, like at least one month for free, and immediate resolution of this issue. I am a law student taking 16 credits at UFlorida and don't have time/energy to be worried about these things. We are paying quite a hefty price monthly and getting NO SERVICE WHATSOEVER. When we call, they act disinterested and do nothing when it's an emergency. You're put on an endless waiting list. Nothing is ever accomplished. Overall, we are bitterly disappointed and demand at least one month free rent for the huge inconvenience and diminished quality of living.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (11)
Agent Date Response
Agent Nov 12, 2011 NO FURTHER RESPONSES: The agent has provided more than reasonable time for additional responses or updates. This case is now closed.
Agent Oct 31, 2011 CASE UPDATE REQUESTED: The agent is requesting that the landlord or tenant update the case as to the status of the complaint. Agent will provide one full week for updates.
Agent Sep 19, 2011 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...
Agent Sep 19, 2011 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.
Agent Sep 9, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: September 16, 2011 by 7pm
Agent Sep 9, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Sep 9, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Sep 9, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Sep 9, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Sep 9, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Sep 9, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.