Landlord Complaint Record: #20-1941

LANDINGS ON SILVER LAKE    |    ALICIA OLSON    |    CHURCH HILL    ,    Tennessee 37642    Landlord Complaint 20-1941


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CASE CLOSED MEDIATION REFUSED Oct 17, 2011


WARNING! This property/ landlord refused to mediate a fair resolution or response to this complaint. Landlord refused to cooperate.
 



Case Number : 20-1941 Filing Date : Sep 5, 2011
Investigating Agent : Kept Private Case Disposition : Mediation Refused
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Sep 5, 2011
This is the part of the lease that contains the bed bug addendum. Please first contact me prior to contacting the landlord or taking any further action
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : ALICIA OLSON RENTER : Kept Private
Property Name : LANDINGS ON SILVER LAKE      
Address : 230 SILVER LAKE ROAD Address : Kept Private
City, State - Zip : CHURCH HILL, Tennessee - 37642. City, State - Zip : CHURCH HILL, Tennessee - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : BED BUGS
Fair Resolution according to renter :
  1. Leasing office take full financial responsibility of bed bug eradication.

RENTAL DETAILS
Address               :   230 SILVER LAKE ROAD APT F11
City, State - Zip   :   CHURCH HILL, Tennessee - 37642.

COMPLAINT DETAILS (from renter)

I moved in to this apartment on aug 24, 2011. On september 2, 2011 at around 11pm, I found bed bugs on my recliner sofa. I contacted the leasing office on september 3rd 2011. They are wanting me to pay for the expensed of eradication. I previously lived at Allandale falls apartments, Kingsport TN for 2 years and never had any problems( This apartments are owned by the same group as the current one). On the lease they have a bed bug addendum that requires notification of bed bugs in 48 hrs of move in. I am a doctor in proffession, and I know it is impossible to spot these in a limited time frame as they hide in crevices and are mostly nocturnal. Another clause of the lease required notification at the earliest. I know that landlords are supposed to provide a habitable environment, which I believe has not been done in my case. Also the previous tenant was evicted for reasons unkown to me. It is very clear that I was affected by bed bugs only after I moved into these apartments. I have only verbally notified them of the problem. I will send you a scanned copy of my lease pertaining to bed bugs, Please let me know what my options are. I believe that this lease was purposely written to put me at blame and I dont want to be held responsible for the bed bug infestation problem and its eradication.

LANDLORD / TENANT RESPONSES (3)
From Date IP Address Response
Renter Sep 11, 2011 75.130.72.216 I spoke to the manager on 9/10/11. At this time since terminix has not found any signs of infestation, they have decided not to perform any extermination. We are still waiting on the official letter from terminix stating that they have not found any signs of inspection. Ms Alicia Olson has also informed me that they have checked with the management of my previous apartment and they have not found any signs of infestation at my previous home either ( owned by the same company). Also on September 3 rd when we first found the bed bugs on our recliners, after informing the leasing office we immediately had our recliners ( one 3 seater and one 2 seater) disposed to the landfill area. Ms Olson also said that there was an official log on bed bugs maintained by the superviser where they have documented the visits by terminix on both occassions noting that there were no signs of infestation in my belongings. She is going to give me a copy of th same. She has also requested to give a written statement documentin the events thus far and would be signed by both parties and maintained on the file. At this time, I and my wife are having to sleep on the carpet in the living room to make sure that the bugs if present would bite us and not spread to any other room. This is really stressful and causing sleepless nights for all of us. Since terminix has inspected out personal belongings twice and found no signs of infestation and also no signs of infestation in the previous apartments at this time the leasing office I dont want to be helf for extermination process if I find further bed bugs in my apartment. I have already had to dispose my furniture and am experiencing stresful sleeples nights.
Renter Sep 9, 2011 75.130.72.216 Terminix once again inspected my home on 9/8/11. They have not found have any activity to suggest bed bug infestation in my belongings, They have also inspected the living room (where we found the bed bugs) and removed the carpet and power outlets and have not found any activity at this time.
Renter Sep 6, 2011 75.130.72.216 Today a person from terminix and the manager came to inspect the home, they have inspected our belongings from the old home including my bed and chair.The person from terminix said he was not able to find any activity suggestive of bed bugs. I have asked him to give me a statement on an official letter head stating that he has not found any signs of infection in my belongings. I have also asked them to reinspect the home with the carpet removed ( to make sure there is no infestation from prior resident).

INVESTIGATING AGENT - REMARKS (10)
Agent Date Response
Agent Oct 17, 2011 NO FURTHER RESPONSES: The agent has provided more than reasonable time for additional responses or updates. This case is now closed.
Agent Sep 16, 2011 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...
Agent Oct 13, 2011 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.
Agent Sep 9, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: September 16, 2011 by 7pm
Agent Sep 9, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Sep 9, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Sep 9, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Sep 9, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Sep 9, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Sep 9, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.