Landlord Complaint Record: #20-1974

Promontory point    |    -ARGD, L.L.C. (owner c/o general services corporation    |    Richmond    ,    Vermont 23225    Landlord Complaint 20-1974


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CASE CLOSED FORCE REQUIRED Oct 26, 2011


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 20-1974 Filing Date : Sep 13, 2011
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code 3 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Sep 13, 2011
these are several bites in the healing stages on my left wrist and hand
upload Kept Private Renter Sep 13, 2011
these are several bites in the healing stages on my left wrist and hand
upload Kept Private Renter Sep 13, 2011
several bites on my elbow when they were fresh
upload Kept Private Renter Sep 13, 2011
these bites are less than 24 hours old
upload Kept Private Renter Sep 13, 2011
this is the first bed bug i found right after it bit me
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : -ARGD, L.L.C. (owner c/o general services corporation RENTER : Kept Private
Property Name : promontory point      
Address : p.o. box 8984 Address : Kept Private
City, State - Zip : Richmond, Vermont - 23225. City, State - Zip : henderson, Nevada - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : bed bug
Fair Resolution according to renter :
  1. cover and/or refund full cost of pest control fees to rid unit of bed bugs.

RENTAL DETAILS
Address               :   360 n. arroyo grande blvd. apt 927
City, State - Zip   :   henderson, Nevada - 89014.

COMPLAINT DETAILS (from renter)

shortly after moving into my unit on 3/15/2011, i starting receiving bug bites on a frequent basis (3+ times a week) for several months i just assumed it was an outside flying bug from when i enjoyed my patio ( which may account for some, but not all insect bites). I did seek medical aid a few months ago for relief of insect bites because of the discomforting nature of them. on 9/12/2011 i caught a bed bug biting me while i was on my couch. i saved the specimen and showed it to the leasing office the following morning. the leasing office did have a pest control agent come and inspect my unit that afternoon, ( by that time i had caught and saved a second bed bug). the pest control agent was unable to locate any other bed bugs other than the ones i had already caught, but did agree that i had bed bugs in my unit, and it should be chemically treated to rid the unit of the bed bug problem. up to this point i was told that there was a chance that the renter may be charged if it was proven that the bugs were introduced by the renter (me). upon being told the extermination was scheduled for the next day, 9/14/2011, i was then informed that the leasing office has no proof of how the bed bugs were introduced into my unit, therefore i would be charged the fee of the pest extermination (around $650.00).

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (13)
Agent Date Response
Agent Oct 26, 2011 LANDLORD REFUSAL: Despite repeated attempts both written and verbal, the Landlord/ Manager has refused to respond to the complaint. Due to the landlords refusal to cooperate with RPA Mediation, the RPA has no choice but to close this case. The tenant will need to seek other legal options such as court.
Agent Oct 26, 2011 NO FURTHER RESPONSES: The agent has provided more than reasonable time for additional responses or updates. This case is now closed.
Agent Oct 12, 2011 CASE UPDATE REQUESTED: The agent is requesting that the landlord or tenant update the case as to the status of the complaint. Agent will provide one full week for updates.
Agent Sep 26, 2011 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...
Agent Sep 26, 2011 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.
Agent Sep 15, 2011 CERTIFIED MAILING: This case is being sent via USPS Certified Mail: 7010 0780 0000 1423 9248 A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing.
Agent Sep 15, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: September 23, 2011 by 7pm
Agent Sep 15, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Sep 15, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Sep 15, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Sep 15, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Sep 15, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Sep 15, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.