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| CASE CLOSED |
FORCE REQUIRED |
Oct 17, 2011 |
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| RENTAL DETAILS |
Address : 4471 South Dean Martin Drive, Unit 502
City, State - Zip : Las Vegas, Nevada - 89103. |
| COMPLAINT DETAILS (from renter) |
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The landlord billed me for 10 months of electricity, the lease clearly states that I am responsible for monthly electricity so I expected a monthly bill. I called him twice to ask for a bill, once in November and once in February. His excuse is that he was busy getting married, but I dont think that I should be penalized by the fact that he did not get the billing out to me. He also blammed the association by saying that they did not provide him with monthly statements.
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| INVESTIGATING AGENT - REMARKS (10) |
| Agent |
Date |
Response |
| Agent |
Oct 17, 2011 |
LANDLORD REFUSAL: Despite repeated attempts both written and verbal, the Landlord/ Manager has refused to respond to the complaint. Due to the landlords refusal to cooperate with RPA Mediation, the RPA has no choice but to close this case. The tenant will need to seek other legal options such as court. |
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| Agent |
Sep 27, 2011 |
FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response... |
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| Agent |
Sep 27, 2011 |
PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response. |
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| Agent |
Sep 15, 2011 |
LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: September 23, 2011 by 7pm |
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| Agent |
Sep 15, 2011 |
EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response. |
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| Agent |
Sep 15, 2011 |
MAILING PREPARED: Agent has prepared case for mailing. |
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| Agent |
Sep 15, 2011 |
COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing... |
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| Agent |
Sep 15, 2011 |
CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork. |
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| Agent |
Sep 15, 2011 |
CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details. |
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| Agent |
Sep 15, 2011 |
CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance. |
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