Landlord Complaint Record: #20-1993

Jennifer Green Apartments    |    Victoria    |    Green Cove Springs    ,    Florida 32073    Landlord Complaint 20-1993


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CASE CLOSED FORCE REQUIRED Oct 17, 2011


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 20-1993 Filing Date : Sep 20, 2011
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Sep 23, 2011
more pics

upload Kept Private Renter Sep 23, 2011
more pics

upload Kept Private Renter Sep 23, 2011
more pics

upload Kept Private Renter Sep 23, 2011
Here are pics of the bed bugs on the wall and ceiling post treatment.

upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Victoria RENTER : Kept Private
Property Name : Jennifer Green Apartments      
Address : 741 Park Ave. Address : Kept Private
City, State - Zip : Green Cove Springs, Florida - 32073. City, State - Zip : Green Cove Springs, Florida - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Breach of Contract and Unlivable Apartment Conditions (Bed Bug Infestation)
Fair Resolution according to renter :
  1. Request cancellation of leasing contract and with the payment of the remainder of the owed rent and loss of any deposits paid.

RENTAL DETAILS
Address               :   741 PARK AVE APT 149
City, State - Zip   :   ORANGE PARK, FL - 32073 3116.

COMPLAINT DETAILS (from renter)

The apartment (#149) is currently uninhabitable due to the ongoing bed bug infestation in the location. From day-1 of move-in (with no furniture), the apartment showed signs of bed bug activity. Already in breach of contract, the apartment manager (Victoria) attempted to address the situation by providing pest control service that mis-diagnosed the problem of bed bugs. The treatment worsened the condition in the apartment causing an even more aggressive infestion of clothing, furniture, and biting activity of the bed bugs. I have incurred multiple bites (with an allergic bite reaction) and have suffered the loss of sleep as well as time consumed in washing every piece of clothing I own. In addition to the health issue caused by the bed bug infestation, I have been unable to care for my children in this location due to the fear of spreading the infestation to them and their primary residence. This has resulted in increased daycare cost for my spouse, who is the primary care giver for the children. After arguing the validity of bed bug infestation in the apartment, the complex manager finally acknowledge the situation (3 weeks later) with the concurrence of an outside pest control service, that the apartment was indeed infested with the bugs. A bed bug treatment was performed on the apartment by the manager's pest service that has been ineffective in killing the infestation. The continuing infestation has resulted in the loss of both my bedroom mattress and living room furniture that was kept in the apartment. Even with additional treatments, it is likely that the infestation will continue due to the fact that there are adjacent empty and occupied apartments (with common ducting) that the manager refuses to treat due to cost. After arguing the fact that these pest were not brought in by me or my stuff, I pointed out that the apartment complex maintains a large number of residence immigranting from third-world countries (Haiti and Mexico). The CDC website specifically points out that the bugs are known travelers from these developing countries. Without knowledge of who lived in the apartment before me, it is highly likely that these pest were either transported in via a former tenant or have been transferred via the ducting from someone else's apartment to the one I was living in. Either way, the complex is no longer inhabitable by me or my family and I am requesting cancellation of the current lease contract.


LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (11)
Agent Date Response
Agent Oct 17, 2011 LANDLORD REFUSAL: Despite repeated attempts both written and verbal, the Landlord/ Manager has refused to respond to the complaint. Due to the landlords refusal to cooperate with RPA Mediation, the RPA has no choice but to close this case. The tenant will need to seek other legal options such as court.

Agent Oct 7, 2011 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...

Agent Oct 7, 2011 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.

Agent Sep 28, 2011 CERTIFIED MAILING: This case is being sent via USPS Certified Mail: 7010 0780 0000 1423 9217 A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing.

Agent Sep 28, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: October 6, 2011 by 7pm

Agent Sep 28, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.

Agent Sep 28, 2011 MAILING PREPARED: Agent has prepared case for mailing.

Agent Sep 28, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...

Agent Sep 28, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.

Agent Sep 28, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.

Agent Sep 28, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.