Landlord Complaint Record: #20-2023

The plaza apartments    |    Vicki dierks    |    Virginia beach    ,    Virginia 23453    Landlord Complaint 20-2023


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CASE CLOSED MEDIATION REFUSED Jan 27, 2012


WARNING! This property/ landlord refused to mediate a fair resolution or response to this complaint. Landlord refused to cooperate.
 



Case Number : 20-2023 Filing Date : Sep 25, 2011
Investigating Agent : Kept Private Case Disposition : Mediation Refused
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Vicki dierks RENTER : Kept Private
Property Name : the plaza apartments      
Address : 124 palm beach place Address : Kept Private
City, State - Zip : Virginia beach, Virginia - 23453. City, State - Zip : virginia beach, Virginia - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : bed bugs
Fair Resolution according to renter :
  1. 1 pay to get rid of bugs 2 maybe for new mattress 3 time out of apt is more then 1 day 4 reimburse the 50 dollar refusal charge

RENTAL DETAILS
Address               :   113 palm beach place apt 6
City, State - Zip   :   virginia beach, Virginia - 23453.

COMPLAINT DETAILS (from renter)

i have proof that complex has had bed bugs before moved in due to statements. Plus the amount of eggs seen is accountable for more then the time of being here. was told had bad infestation when problem ( bites ect) was first detected.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (12)
Agent Date Response
Agent Nov 12, 2011 NO FURTHER RESPONSES: The agent has provided more than reasonable time for additional responses or updates. This case is now closed.
Agent Oct 26, 2011 CASE UPDATE REQUESTED: The agent is requesting that the landlord or tenant update the case as to the status of the complaint. Agent will provide one full week for updates.
Agent Oct 7, 2011 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...
Agent Oct 7, 2011 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.
Agent Sep 28, 2011 CERTIFIED MAILING: This case is being sent via USPS Certified Mail: 7010 0780 0000 1423 9194 A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing.
Agent Sep 28, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: October 6th, 2011 by 7pm
Agent Sep 28, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Sep 28, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Sep 28, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Sep 28, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Sep 28, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Sep 28, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.