Phy America m.c., Inc    |    John Mason    |    Osprey    ,    Florida 34229    Landlord Complaint 20-2041

Lease term began 9/1/11. First signs of bed bug infestation (hive like bites initially thought to be an allergic reaction) discovered 9/13/11, and actual bed bug infestation discovered on 9/20/11 after it became clear the hives were not actually hives, but in fact were bites and tenant performed inspection of premises at suggestion of the dr. On 9/20/2011, landlord was notified of bed bug infestation and offered suggestions such as wearing white knee high socks? No real assistance was offered by landlord at this time, however tenants expressed a desire to resolve the issue through the use of professional exterminators. Landlord did not suggest that any specific pest control business be used at this time. 3 different pest control companies were contacted by tenants, and 3 different inspections followed. 1 company visited the site but did not conduct an inspection. 2 companies completed thorough inspections and confirmed the presence of bed bugs, and bed bug carcasses. It was theorized by these 2 agencies that the bed bugs were in fact existing on premise prior to start of lease. There was no bed bug infestation and is currently not a bed bug infestation at the tenants previous residence, and no new or used furniture or clothes from any other source was introduced to the current infested premises during the move or prior to the confirmation of bed bug presence, and likewise, No infested guests visited this premises. The trailer that was used during the move is not infested. It follows logically, and considering the timeline, that the most likely source of infestation is that the rental property had living bed bugs hiding in cracks and crevices at time of tenant move in. Due to the elusive nature of the bed bug and it's notorious ability to hide undetected, tenants did not see them in plain sight. Furthermore, it is reasonable, at the time of lease signing and move in to presume that a full bed bug inspection is not necessary, as landlords have a responsibility to ensure that these rented premises are safe and free of infestation at time ofmlease signing and move in. Landlord has again been contacted on 9/26/11, and directly been asked for assistance by tenant. Landlord refused, and tenant obtained extermination service at a rate of approx. $550, as it seemed prudent to begin treatment as soon as possible to keep infestation from growing. Landlord was told by tenant that legal council had been contacted, and landlord contacted "a good friend" in pest contr