Landlord Complaint Record: #20-2048

ASHTON MANOR APARTMENTS    |    KELLI SMITH    |    ORLANDO    ,    Florida 32828    Landlord Complaint 20-2048


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CASE CLOSED FORCE REQUIRED Jan 27, 2012


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 20-2048 Filing Date : Sep 29, 2011
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : KELLI SMITH RENTER : Kept Private
Property Name : ASHTON MANOR APARTMENTS      
Address : 12137 ASHTON MANOR WAY Address : Kept Private
City, State - Zip : ORLANDO, Florida - 32828. City, State - Zip : RIVIERA BEACH, Florida - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : UNFAIR COLLECTION TO CREDIT AGENCY
Fair Resolution according to renter :
  1. HAVE COLLECTION RESCINDED, CREDIT AGENCIES CLEARED OF NEGATIVE REMARKS AND RETURN OF DEPOSIT

RENTAL DETAILS
Address               :   12113 ASHTON MANOR WAY APT 208
City, State - Zip   :   ORLANDO, FL - 32828 7023.

COMPLAINT DETAILS (from renter)

WE WERE CHARGED TWO WEEKS RENT AFTER THE ASST COMMUNITY DIRECTOR TOM BABCOCK AGREED TO LET US OUT OF OUR LEASE TWO WEEKS EARLY BECAUSE HE HAD IT RENTED IN ADVANCE. ONCE HE REALIZED THAT THE LEASE FELL THROUGH, KELLI SMITH, THE COMMUNITY DIRECTOR (HIS BOSS) CHARGED US THE TWO WEEKS RENT AFTER WE HAD CLEARED THE APARTMENT AND SIGNED THE NEW LEASE. WE DISPUTED THE CHARGE THROUGH THE UDR OFFICE IN JUNE AND WE WERE TOLD THAT IT WOULD BE RESOLVED. WE NEVER HEARD FROM ANYONE EVEN AFTER TRYING TO CONTACT THEM SEVERAL TIMES BY PHONE CALLS AND EMAIL. WE RECEIVED NOTIFICATION THROUGH A CREDIT ALERT FROM MY BANK THAT ASHTON MANOR/UDR SUBMITTED THIS DISPUTE TO A COLLECTION AGENCY WITHOUT CONTACTING US. IT HAS BEEN OVER THREE MONTHS WITH NO RESPONSE FROM ASHTON MANOR OR UDR EXCEPT THIS CREDIT ALERT FOR COLLECTIONS.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (11)
Agent Date Response
Agent Nov 12, 2011 LANDLORD REFUSAL: Despite repeated attempts both written and verbal, the Landlord/ Manager has refused to respond to the complaint. Due to the landlords refusal to cooperate with RPA Mediation, the RPA has no choice but to close this case. The tenant will need to seek other legal options such as court.
Agent Oct 26, 2011 CASE UPDATE REQUESTED: The agent is requesting that the landlord or tenant update the case as to the status of the complaint. Agent will provide one full week for updates.
Agent Oct 17, 2011 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...
Agent Sep 16, 2011 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.
Agent Oct 7, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: OCT 15, 2011 by 7pm
Agent Oct 7, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Oct 7, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Oct 7, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Oct 7, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Oct 7, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Oct 7, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.