Landlord Complaint Record: #20-2076

DEVON AT SOUTH RIDING    |    DEBBIE    |    SOUTH RIDING    ,    Virginia 20151    Landlord Complaint 20-2076


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CASE CLOSED RESOLVED Jan 27, 2012


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 20-2076 Filing Date : Oct 7, 2011
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : DEBBIE RENTER : Kept Private
Property Name : DEVON AT SOUTH RIDING      
Address : 43001 THOROUGHGOOD DRIVE Address : Kept Private
City, State - Zip : SOUTH RIDING, Virginia - 20151. City, State - Zip : CHANTILLY, Virginia - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : ILLEGALLY TAKING MONEY FROM PEOPLE
Fair Resolution according to renter :
  1. Refund $900.00 from the Moving out money they took

RENTAL DETAILS
Address               :   25303 LOGANSHIRE TERRACE #201
City, State - Zip   :   SOUTH RIDING, Virginia - 20152.

COMPLAINT DETAILS (from renter)

I was living with my friend in the apartment. it was a 6 months lease montly $1575 pluse I pay utility. After 6 month when I moved out they charged $1000.00 for cleaning the apartment. I predict the carpen and bathroom cleaning could be $50-$100. When I contacted with debbie the manager and atif the assistant. They told they replaced the counter top. It was absolutely not needed, because it was new, I live only 6 months there. They refused to retrun $1000 that I paid extra after I moved out on July 31 2011. The manager is fraudulantly took money from me. Initiallay they also refused to return my deposit but I had to work hard to get some of my deposit back. But still they are holding $1000.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (11)
Agent Date Response
Agent Jan 27, 2012 NO FURTHER RESPONSES: The agent has provided more than reasonable time for additional responses or updates. This case is now closed.
Agent Nov 12, 2011 CASE UPDATE REQUESTED: The agent is requesting that the landlord or tenant update the case as to the status of the complaint. Agent will provide one full week for updates.
Agent Oct 26, 2011 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...
Agent Oct 26, 2011 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.
Agent Oct 16, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: OCT 25, 2011 by 7pm
Agent Oct 16, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Oct 16, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Oct 16, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Oct 16, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Oct 16, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Oct 16, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.