Landlord Complaint Record: #20-2086

Balfour Place Apartments    |    GREP Southwest, LLC, Allyson Hubner    |    Seattle    ,    Washington 98101    Landlord Complaint 20-2086


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CASE CLOSED FORCE REQUIRED Dec 8, 2011


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 20-2086 Filing Date : Oct 9, 2011
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Agent Nov 12, 2011
: This is an exact copy of the complaint notice prepared and mailed to the landlord.
upload Kept Private Renter Oct 11, 2011
upload Kept Private Renter Oct 10, 2011
upload Kept Private Renter Oct 9, 2011
upload Kept Private Renter Oct 9, 2011
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : GREP Southwest, LLC, Allyson Hubner RENTER : Kept Private
Property Name : Balfour Place Apartments      
Address : 1820 Minor ave Address : Kept Private
City, State - Zip : Seattle, Washington - 98101. City, State - Zip : Seattle, Washington - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : BedBugs Infestation/ broken lease
Fair Resolution according to renter :
  1. Refund 500$ Deposit (300$ Security deposit + 200$ Pet deposit)
  2. Waive early termination fee (730$)
  3. Waive furniture removing fee (150$)
  4. Reimburse for furniture and RPA Fees (200$)
  5. Reimburse for other expenses connected with the problem (lost salary (3 days), 2 month of stressful life, detergent, damaged clothing) 400$

RENTAL DETAILS
Address               :   1820 MINOR AVE APT 415
City, State - Zip   :   SEATTLE, WA - 98101 1454.

COMPLAINT DETAILS (from renter)

I have been renting an apartment for more than one year. After signing a new lease for the second year I found the bed bugs in my apartment (in a couple weeks after signing). I have complained about this situation to my manager and they tried to fix the problem. But, after two month of terrible life and three helpless treatments nothing changed. I still had bed bugs. So, I decided to move out, but management asserted that I have to pay them early termination fee for breaking the lease ?? extra month (730$). I feel myself rather as a victim so why should I pay money? And I know that the building is infested with these insects ?? a few neighbors said that they know that this building is infested and bed bugs were seen in the laundry and in the corridors. Also landlord does not warn people who move in that the building is infested. When I was moving out I left the furniture in order to not spread the bed bugs infestation to my new apartment. I moved out on October 1, 2011 and on October 8, 2011 I received a Move-out Statement where ??their calculations? show that I owe 390$ to them. Also they charged me for the furniture removing. This is not my fault or problem. I would like to prove that I am right and also I would like to have my deposit $500 back. Please help me to resolve the problem.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (12)
Agent Date Response
Agent Dec 8, 2011 TENANT NOTE: The tenant has contacted the RPA and is upset that the landlord has failed to cooperate with RPA mediation. The RPA has provided the landlord with repeated written and verbal requests to respond to this complaint and has not. Failure to comply and respond has resulted in a negative record against the landlord.
Agent Nov 12, 2011 FINAL RESPONSE PERIOD: Agent is providing both parties with 1 week to create final statements. Agent will review statements to determine if further mediation is applicable.
Agent Nov 12, 2011 LANDLORD REFUSAL: Despite repeated attempts both written and verbal, the Landlord/ Manager has refused to respond to the complaint. Due to the landlords refusal to cooperate with RPA Mediation, the RPA has no choice but to close this case. The tenant will need to seek other legal options such as court.
Agent Oct 26, 2011 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...
Agent Oct 26, 2011 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.
Agent Oct 16, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: Oct 25, 2011
Agent Oct 16, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Oct 16, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Oct 16, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Oct 16, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Oct 16, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Oct 16, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.