Landlord Complaint Record: #20-2130

Katherine Heights    |    Sherry    |    Bullhead City    ,    Arizona 86429    Landlord Complaint 20-2130


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CASE CLOSED FORCE REQUIRED Jan 27, 2012


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 20-2130 Filing Date : Oct 17, 2011
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code 4 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Sherry RENTER : Kept Private
Property Name : Katherine Heights      
Address : 1207 Powerline Rd. Address : Kept Private
City, State - Zip : Bullhead City, Arizona - 86429. City, State - Zip : Bullhead City, Arizona - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bugs
Fair Resolution according to renter :
  1. Refund RPA fees
  2. Pay the exterminator for removal of bed bugs.

RENTAL DETAILS
Address               :   1221 N. Katherine Heights Ave #A
City, State - Zip   :   Bullhead City, Arizona - 86429.

COMPLAINT DETAILS (from renter)

There has been an outbreak of bed bugs in the community up here at Katherine Heights but we were never informed. One lady up here is dealing with this right now and the management told her that they are having this problem a lot up here but they are insisting that the tenants pay for the exterminator that they have a contract with who only uses chemical solution. The research i have done says that the best way to get rid of bed bugs is through the heat solution because its the only way to kill both bug and eggs and can reach anywhere they can hide; the chemical solution can not do that and requires multiple treatments and also that you to vacate for up to 3 days at a time. The problem is that it is not our fault that bed bugs are here.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (9)
Agent Date Response
Agent Dec 13, 2011 NO FURTHER RESPONSES: The agent has provided more than reasonable time for additional responses or updates. This case is now closed.
Agent Nov 12, 2011 CASE UPDATE REQUESTED: The agent is requesting that the landlord or tenant update the case as to the status of the complaint. Agent will provide one full week for updates.
Agent Oct 26, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: November 2, 2011 by 7pm
Agent Oct 26, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Oct 26, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Oct 26, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Oct 26, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Oct 26, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Oct 26, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.