Landlord Complaint Record: #20-2131

River Canyon Apartments    |    Ray Gorrell / W.M Schwall    |    Chattanooga    ,    Tennessee 37405    Landlord Complaint 20-2131


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CASE CLOSED UNRESOLVED Jan 27, 2012


UNRESOLVED COMPLAINT: Despite mediation efforts; neither party could reach an agreement that was accepted by the other party.
 



Case Number : 20-2131 Filing Date : Oct 17, 2011
Investigating Agent : Kept Private Case Disposition : Unresolved
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Ray Gorrell / W.M Schwall RENTER : Kept Private
Property Name : River Canyon Apartments      
Address : Ray Gorrell 21726 River Canyon Rd. Address : Kept Private
City, State - Zip : Chattanooga, Tennessee - 37405. City, State - Zip : Murfreesboro, Tennessee - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Loud Neighbors, Breached Lease, Harrasment, Threats, Discrimination, Rats.
Fair Resolution according to renter :
  1. Reimbursed for unused, Pre-paid, rent.
  2. Reimbursed for RPA Fees
  3. Refund 700.00$ Deposite

RENTAL DETAILS
Address               :   21752 River Canyon Rd. Apt A
City, State - Zip   :   Chattanooga, Tennessee - 37405.

COMPLAINT DETAILS (from renter)

I paid my lease up in full when i signed. I asked for a copy that day and ten times after that day. Every time i asked Ray gave me a new excuse. So I certified letters to Ray Gorrell and the silent co- owner, W.M. Schwall asking for a copy of my lease again, and re- informing them both of repairs that needed to be addressed and a complaint about another tenant. I recived the delivery notice saying they signed for the letters. I still have not recived a copy of my lease and the repairs have not been adressed nor the complaint about the other tenant. I wake up every single morning with a text from Ray, blaming me for a problem on the property. I have never been the culprit. Ray has threatened to call my new Apartment complex and lie to them as to prevent me from getting accepted. I have recently discoverd that I have a rat problem, being right next to the river i can understand it. When I notified Ray about it he responded with, "Go to ACE and buy spray". I did. He did not reimburse me. I still have rats.

LANDLORD / TENANT RESPONSES (1)
From Date IP Address Response
Renter Oct 17, 2011 68.53.192.187 As well, after I recived the delivery notice of the certified letters i have not recived a single peice of mail. Even after I sent, and tracked, my self a letter. I checked with the post office and they said everything was being delivered as normal. My mail is being taken out of my box. I have seen Ray taking mail out of boxes but did not think anyhthing of it at the time.

INVESTIGATING AGENT - REMARKS (11)
Agent Date Response
Agent Nov 12, 2011 FINAL RESPONSE PERIOD: Agent is providing both parties with 1 week to create final statements. Agent will review statements to determine if further mediation is applicable.
Agent Nov 12, 2011 LANDLORD REFUSAL: Despite repeated attempts both written and verbal, the Landlord/ Manager has refused to respond to the complaint. Due to the landlords refusal to cooperate with RPA Mediation, the RPA has no choice but to close this case. The tenant will need to seek other legal options such as court.
Agent Nov 3, 2011 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...
Agent Nov 3, 2011 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.
Agent Oct 26, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: November 2, 2011 by 7pm
Agent Oct 26, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Oct 26, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Oct 26, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Oct 26, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Oct 26, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Oct 26, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.