Landlord Complaint Record: #20-2146

Como Park Apartments    |    Amy Arndt, Tina Lassahn, KMS Management    |    St. Paul    ,    Minnesota 55108    Landlord Complaint 20-2146


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CASE CLOSED MEDIATION REFUSED Jan 27, 2012


WARNING! This property/ landlord refused to mediate a fair resolution or response to this complaint. Landlord refused to cooperate.
 



Case Number : 20-2146 Filing Date : Oct 20, 2011
Investigating Agent : Kept Private Case Disposition : Mediation Refused
Complaint Level : Code 3 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Oct 20, 2011
upload Kept Private Renter Oct 20, 2011
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Amy Arndt, Tina Lassahn, KMS Management RENTER : Kept Private
Property Name : Como Park Apartments      
Address : 1385 W. Jessamine Ave. Address : Kept Private
City, State - Zip : St. Paul, Minnesota - 55108. City, State - Zip : St. Paul, Minnesota - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Landlord charging tenant full cost of bed bug extermination
Fair Resolution according to renter :
  1. Landlord pays for heat treatment done by Plunkett's for bed bug removal of $1183.88
  2. Reimburse for RPA Fees
  3. If landlord agrees to 1 & 2, tenant will drop case and request case to be removed from record

RENTAL DETAILS
Address               :   1435 Jessamine Ave W., Apt 314
City, State - Zip   :   St. Paul, Minnesota - 55108.

COMPLAINT DETAILS (from renter)

Bed bugs discovered around 11:30pm 8/16, notified management at 1:58am 8/17, spoke with management in the morning and exterminator came to confirm presence of bed bugs. Management let us know morning 8/18 Plunkett's would be coming for treatment. Treatment performed by Plunkett's 8/24/11. Landlord followed correct protocol and covered treatment costs. Received letter on the evening of 10/19 stating we owed $1,183.88 for treatment costs. Dropped off letter for them tonight under office door. I have attached both letters.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (13)
Agent Date Response
Agent Jan 27, 2012 NO FURTHER RESPONSES: The agent has provided more than reasonable time for additional responses or updates. This case is now closed.
Agent Nov 30, 2011 LANDLORD REFUSAL: Despite repeated attempts both written and verbal, the Landlord/ Manager has refused to respond to the complaint. Due to the landlords refusal to cooperate with RPA Mediation, the RPA has no choice but to close this case. The tenant will need to seek other legal options such as court.
Agent Nov 12, 2011 CASE UPDATE REQUESTED: The agent is requesting that the landlord or tenant update the case as to the status of the complaint. Agent will provide one full week for updates.
Agent Nov 4, 2011 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...
Agent Nov 4, 2011 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.
Agent Oct 26, 2011 CERTIFIED MAILING: This case is being sent via USPS Certified Mail: 7010 0780 0000 1423 9156 A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing.
Agent Oct 26, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: November 2, 2011 by 7pm
Agent Oct 26, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Oct 26, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Oct 26, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Oct 26, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Oct 26, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Oct 26, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.