Landlord Complaint Record: #20-2151

Quail Run    |    Shelly    |    Berlin    ,    Maryland 21811    Landlord Complaint 20-2151


Dispute or Remove Record
Page Options Page Options Page Options
  Print this page
  Email this page
CASE CLOSED RESOLVED Jan 27, 2012


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 20-2151 Filing Date : Oct 22, 2011
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Shelly RENTER : Kept Private
Property Name : Quail Run      
Address : 509 Bay St # 106 Address : Kept Private
City, State - Zip : Berlin, Maryland - 21811. City, State - Zip : Berlin, Maryland - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bug infestation
Fair Resolution according to renter :
  1. rid apartment of bed bugs
  2. Refund $750
  3. reimburse for rpa fees

RENTAL DETAILS
Address               :   509 Bay St. Unit 227
City, State - Zip   :   Berlin, Maryland - 21811.

COMPLAINT DETAILS (from renter)

My family have been suffering from bed bug bites which seems to get worse. My complaints fell short of having my apartment fumigated because the landlord says it's on me. They did give me some chemical solutions that I did spray but didn't work.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (10)
Agent Date Response
Agent Jan 27, 2012 NO FURTHER RESPONSES: The agent has provided more than reasonable time for additional responses or updates. This case is now closed.
Agent Nov 12, 2011 CASE UPDATE REQUESTED: The agent is requesting that the landlord or tenant update the case as to the status of the complaint. Agent will provide one full week for updates.
Agent Nov 4, 2011 TENANTS RIGHT TO RESPOND: The tenant has right to respond to the response made by the landlord. Agent will review the response to determine if further mediation is applicable to this case. Agent will allow one week for the tenant to respond. Pending tenants response...
Agent Oct 26, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: November 2, 2011 by 7pm
Agent Oct 26, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Oct 26, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Oct 26, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Oct 26, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Oct 26, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Oct 26, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.