Landlord Complaint Record: #20-2156

Planned Property    |    Chicago    ,    Illinois 60642    Landlord Complaint 20-2156


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CASE CLOSED RESOLVED Jan 27, 2012


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 20-2156 Filing Date : Oct 25, 2011
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code 4 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Planned Property RENTER : Kept Private
Property Name :      
Address : 1333 n kingsbury Address : Kept Private
City, State - Zip : Chicago, Illinois - 60642. City, State - Zip : chicago, Illinois - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bugs, Possible Eviction
Fair Resolution according to renter :
  1. Landlord pays for all moving fees and replacement of possibly infected furniture.
  2. Landlord pays for all extermination services and inconvenience.

RENTAL DETAILS
Address               :   3510 N PINE GROVE AVE APT 327
City, State - Zip   :   CHICAGO, IL - 60657 1851.

COMPLAINT DETAILS (from renter)

I began suffering from bite marks and welts less than two weeks after moving in to this apartment, from another apartment in Chicago. I had never suffered them before, and I had not traveled anywhere in the months before moving. Planned Property Management was notified immediately upon diagnosis. The office had someone contact me about free extermination service and amenities to help with the infestation. After details were worked out, Planned Property called back, saying that they would not exterminate until I was completely moved out, and they expected me to move out within the next month. They offered free rent for that time period, but Dan Walter said I must vacate the apartment. No moving package was offered, and he explicitly stated that I could not take any other vacant apartment, because I would just spread the bed bugs to the new apartment. There are multiple complaints on the internet about this company, and specifically about bed bugs and the company's response to complaints.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (9)
Agent Date Response
Agent Nov 12, 2011 TENANT CONFIRMATION: The tenant has stated that the landlord is working to resolve this complaint. Case closed.
Agent Oct 26, 2011 CERTIFIED MAILING: This case is being sent via USPS Certified Mail: 7010 0780 0000 1423 8845 A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing.
Agent Oct 26, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: November 2, 2011 by 7pm
Agent Oct 26, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Oct 26, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Oct 26, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Oct 26, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Oct 26, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Oct 26, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.