Landlord Complaint Record: #20-2163

Flora Pourati    |    Brookline    ,    Massachusetts 02446    Landlord Complaint 20-2163


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CASE CLOSED FORCE REQUIRED Jan 27, 2012


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 20-2163 Filing Date : Oct 27, 2011
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code 3 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Flora Pourati RENTER : Kept Private
Property Name :      
Address : 149 Longwood Ave. Address : Kept Private
City, State - Zip : Brookline, Massachusetts - 02446. City, State - Zip : Brookline, Massachusetts - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Breach of Agreement, Illegal Entry, Entry Without 24 Notice
Fair Resolution according to renter :
  1. Landlord and any repair people are not allowed to enter the apartment without 24 hour notice via e-mail

RENTAL DETAILS
Address               :   58 ATHERTON RD APT 2
City, State - Zip   :   BROOKLINE, MA - 02446 2769.

COMPLAINT DETAILS (from renter)

Landlord claimed someone called him about a heat issue. No one called him and no one received any e-mail correspondence about a heat problem. He rang doorbell twice and upon no one answering, entered the apartment without consent from any tenants. There were 2 tenants home, one of them sleeping and one in the bathroom, where they went to answer the door and saw that he had already opened the front door to our apartment and was walking into the main room without anyone answering the door for him. He then proceeded to turn our heat on (tenants pay for heat not landlord) without any tenants permission. He has illegally entered our apartment once before and we have asked numerous times to have them give us 24 hour notice before entering regarding repair issues which they have repeatedly ignored. Upon notifying them about a prior illegal entry, they denied it even though there were several witnesses to the first incident, which occurred in may of 2011. This incident occurred in the early evening on 10/27/2011 had 2 witnesses who both agree to the above statement.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (14)
Agent Date Response
Agent Jan 27, 2012 NO FURTHER RESPONSES: The agent has provided more than reasonable time for additional responses or updates. This case is now closed.
Agent Dec 8, 2011 PENDING FINAL RESPONSE: Landlord is being provided with a final opportunity to respond this complaint. The landlord is being provided with a final extension through the 16th of December by 7pm.
Agent Dec 8, 2011 FINAL NOTICE: The RPA has created a final written notice for the landlord. The final notice will be mailed today.
Agent Nov 22, 2011 EMAIL NOTICE: The tenant has requested private conversation with the Agent over this case. Mediators are not allowed to provide legal consulation and can only oversee the handling and responses of complaints. Private consulting is the sole responsibility of an attorney and not of a mediator.
Agent Nov 18, 2011 FINAL RESPONSE PERIOD: Agent is providing both parties with 1 week to create final statements. Agent will review statements to determine if further mediation is applicable.
Agent Nov 14, 2011 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...
Agent Nov 14, 2011 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.
Agent Nov 2, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: Nov 11, 2011 by 7pm
Agent Nov 2, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Nov 2, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Nov 2, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Nov 2, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Nov 2, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Nov 2, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.