|
|
Page Options |
|
|
CASE CLOSED |
FORCE REQUIRED |
Jan 27, 2012 |
Upload File
Upload Image
Contact Agent
RENTAL DETAILS |
Address : 58 ATHERTON RD APT 2
City, State - Zip : BROOKLINE, MA - 02446 2769. |
COMPLAINT DETAILS (from renter) |
Landlord claimed someone called him about a heat issue. No one called him and no one received any e-mail correspondence about a heat problem. He rang doorbell twice and upon no one answering, entered the apartment without consent from any tenants. There were 2 tenants home, one of them sleeping and one in the bathroom, where they went to answer the door and saw that he had already opened the front door to our apartment and was walking into the main room without anyone answering the door for him. He then proceeded to turn our heat on (tenants pay for heat not landlord) without any tenants permission. He has illegally entered our apartment once before and we have asked numerous times to have them give us 24 hour notice before entering regarding repair issues which they have repeatedly ignored. Upon notifying them about a prior illegal entry, they denied it even though there were several witnesses to the first incident, which occurred in may of 2011. This incident occurred in the early evening on 10/27/2011 had 2 witnesses who both agree to the above statement.
|
INVESTIGATING AGENT - REMARKS (14) |
Agent |
Date |
Response |
Agent |
Jan 27, 2012 |
NO FURTHER RESPONSES: The agent has provided more than reasonable time for additional responses or updates. This case is now closed. |
|
Agent |
Dec 8, 2011 |
PENDING FINAL RESPONSE: Landlord is being provided with a final opportunity to respond this complaint. The landlord is being provided with a final extension through the 16th of December by 7pm. |
|
Agent |
Dec 8, 2011 |
FINAL NOTICE: The RPA has created a final written notice for the landlord. The final notice will be mailed today. |
|
Agent |
Nov 22, 2011 |
EMAIL NOTICE: The tenant has requested private conversation with the Agent over this case. Mediators are not allowed to provide legal consulation and can only oversee the handling and responses of complaints. Private consulting is the sole responsibility of an attorney and not of a mediator.
|
|
Agent |
Nov 18, 2011 |
FINAL RESPONSE PERIOD: Agent is providing both parties with 1 week to create final statements. Agent will review statements to determine if further mediation is applicable. |
|
Agent |
Nov 14, 2011 |
FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response... |
|
Agent |
Nov 14, 2011 |
PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response. |
|
Agent |
Nov 2, 2011 |
LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: Nov 11, 2011 by 7pm |
|
Agent |
Nov 2, 2011 |
EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response. |
|
Agent |
Nov 2, 2011 |
MAILING PREPARED: Agent has prepared case for mailing. |
|
Agent |
Nov 2, 2011 |
COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing... |
|
Agent |
Nov 2, 2011 |
CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork. |
|
Agent |
Nov 2, 2011 |
CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details. |
|
Agent |
Nov 2, 2011 |
CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance. |
|
|
|