Landlord Complaint Record: #20-2259

Heritage trail apartments    |    Jamie Self    |    Terre Haute    ,    Indiana 47803    Landlord Complaint 20-2259


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CASE CLOSED FORCE REQUIRED Jan 27, 2012


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 20-2259 Filing Date : Dec 2, 2011
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Jamie Self RENTER : Kept Private
Property Name : Heritage trail apartments      
Address : 4301 Locust street Address : Kept Private
City, State - Zip : Terre Haute, Indiana - 47803. City, State - Zip : Beavercreek, Ohio - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Landlord charging tenant for entire bedbug treatment
Fair Resolution according to renter :
  1. Not to charge me for the bedbug treatment
  2. Refund my security deposit

RENTAL DETAILS
Address               :   362 HERITAGE LN E
City, State - Zip   :   TERRE HAUTE, IN - 47803 1372.

COMPLAINT DETAILS (from renter)

We complained to the landlord about possible bedbugs in our unit. We just started having this problem at the end of our 3 year stay. Landlord sent orkin who claims to have found bedbug activity and proposed a heat treatment for approximately $1600. We had told the landlord that it is unfair to put the entire responsibility on us as our lease does not have any clause about pest control or bed bug treatment. We were moving out soon in the next couple of weeks and we had already given our move-out notice, we had to move our things out by that weekend as my wife had to join work in the new city the coming monday. (At this time we were on a month by month lease). As the property manager was on leave before we left, we told the assistant property manager clearly that we do not agree to pay the entire amount and we would like to resolve it with the property manager once she comes back. We asked them to call us in the mean time. We waited for their call, but they never called (We have our cell phone records to prove that). Next weekend when we got back to take our car and return the keys we found that the treatment was already done without our consent. Since then we have tried to negotiate with them and even agreed to forego our security deposit.But they are unwilling to negotiate and claim that they had tried to contact us before entering the apartment to do the treatement and we never responded(which is entirely false). They are charging us for the treatement in 2 bedrooms (approx $800 / bedroom). This was unnecessary as we were using only 1 bedroom and the other bedroom was being used as a study. We had mentioned this to the assistant manager on the very first day. Recently after our incident the landlord has included an addendum on the new lease on bedbug policy. We have moved to a new place and since then we have not experienced any bedbug issues.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (13)
Agent Date Response
Agent Jan 27, 2012 NO FURTHER RESPONSES: The agent has provided more than reasonable time for additional responses or updates. This case is now closed.
Agent Jan 18, 2012 FINAL RESPONSE PERIOD: Agent is providing both parties with 1 week to create final statements. Agent will review statements to determine if further mediation is applicable.
Agent Jan 4, 2012 CASE UPDATE REQUESTED: The agent is requesting that the landlord or tenant update the case as to the status of the complaint. Agent will provide one full week for updates.
Agent Dec 29, 2011 LANDLORD REFUSAL: Despite repeated attempts both written and verbal, the Landlord/ Manager has refused to respond to the complaint. Due to the landlords refusal to cooperate with RPA Mediation, the RPA has no choice but to close this case. The tenant will need to seek other legal options such as court.
Agent Dec 20, 2011 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...
Agent Dec 20, 2011 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.
Agent Dec 8, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: December 16, 2011 by 7pm
Agent Dec 8, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Dec 8, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Dec 8, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Dec 8, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Dec 8, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Dec 8, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.