Landlord Complaint Record: #20-2271

Silvia Santiago    |    San Diego    ,    California 92171    Landlord Complaint 20-2271


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CASE CLOSED FORCE REQUIRED Jan 27, 2012


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 20-2271 Filing Date : Dec 7, 2011
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Silvia Santiago RENTER : Kept Private
Property Name :      
Address : PO Box 712714 Address : Kept Private
City, State - Zip : San Diego, California - 92171. City, State - Zip : San Diego, California - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bedbug Infestation
Fair Resolution according to renter :
  1. Pay for necessary treatment to resolve the infestation issue
  2. Relocate my family to another residence devoid of bedbugs

RENTAL DETAILS
Address               :   6523 TAIT ST
City, State - Zip   :   SAN DIEGO, CA - 92111 6527.

COMPLAINT DETAILS (from renter)

Moved into unit on November 7, 2011. Upon move in me and my children began getting bitten by an unknown bug. After 1.5 weeks in the unit I found a bug in my bed. Proceeded to place the unidentified buy into a zip lock baggie and took it to rental office for inspection by certified fumugation specialist. When I did not receive a response I began my own research as the issue did not go away. Informed owner based upon my research I believed the bug to be a bed bug. Owner implied the issue may have originated with me as a result of purchasing new furniture from Jerome's. Began speaking with neighbors in adjacent units who shared issue is also present in their units and has been going on for several months and owners/managers refuses to resolve the issue. Also requested from previous property managers (Villa Vista) and Jerome's written statements to prove issue did not originate with me. Owner has refused to do anything though issue was clearly pre-existing.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (11)
Agent Date Response
Agent Jan 4, 2012 LANDLORD REFUSAL: Despite repeated attempts both written and verbal, the Landlord/ Manager has refused to respond to the complaint. Due to the landlords refusal to cooperate with RPA Mediation, the RPA has no choice but to close this case. The tenant will need to seek other legal options such as court.
Agent Dec 17, 2011 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...
Agent Dec 17, 2011 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.
Agent Dec 17, 2011 TENANT UPDATE: Teanant has stated that the landlord is threatening eviction simply because a complaint was filed against them. The landlord cannot evict a tenant simply because a tenant has filed a complaint with a consumer protection agency.
Agent Dec 8, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: Decemeber 16, 2011 by 7pm
Agent Dec 8, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Dec 8, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Dec 8, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Dec 8, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Dec 8, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Dec 8, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.