Landlord Complaint Record: #20-2274

Aspen Hill Apartments    |    Brook    |    SLC    ,    Utah 84124    Landlord Complaint 20-2274


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CASE CLOSED FORCE REQUIRED Jan 27, 2012


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 20-2274 Filing Date : Dec 8, 2011
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Brook RENTER : Kept Private
Property Name : Aspen Hill Apartments      
Address : 3989 S 900 E Ofc Address : Kept Private
City, State - Zip : SLC, Utah - 84124. City, State - Zip : SLC, Utah - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bugs
Fair Resolution according to renter :
  1. Allow us to walk away and break the lease with no consequence.

RENTAL DETAILS
Address               :   3989 S 900 E
City, State - Zip   :   SLC, UT - 84124 1176.

COMPLAINT DETAILS (from renter)

Moved into the Aspen Hill Apartments ant the end of September of 2011. We were told that before we could move into our apartment the carpets had to be replaced. This was due because of the heavy soil from the previous tenants and their pets. The apartment was so messy that they were hesitant to let us do a walk thru before we they removed the carpets. Once in the apartment the carpets had been replaced and everything appeared to look ok. After about 4-6 weeks I started to notice an intense itch around my feet and legs resulting in what looked like a small rash. Not aware or familiar of the possibility of bed bugs I discounted the sensation as being dry skin. As time progressed the attack increased and I was more aware of the symptoms. Once things got so bad I was determined to find out what was going on. Eventually I located the infestation in my room and determined that bed bugs had infected my mattress. I immediately I contacted the property manager and made them aware of the situation. The next day they arranged for pest control to walk thru my apartment. I had asked to be present at the time but they entered (with out my consent) when I was not home. I was then contacted by the property manager Brook so that she could go over with me the process to eliminate the bugs. I was informed that they determined that I was the source and had to pay for the apartment bug treatment. I informed them that I was not comfortable with staying in a apartment with bugs and chemicals from the treatment. I was told that I would be required to pay $300 for pest treatment and $1520.00 to break our lease. This is completely unacceptable, because of the apartment being infested and the chemical that are sprayed all over to treat it. Not only have I lost my bed, sheets, spread, pillows but I now have to clean up the mess they didn't get rid of in the first place. This is a nightmare I just want to leave the bug infested apartment and break my lease with out having to pay. I was forced to contact RPA because of the apartment management is not working with me.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (12)
Agent Date Response
Agent Jan 27, 2012 NO FURTHER RESPONSES: The agent has provided more than reasonable time for additional responses or updates. This case is now closed.
Agent Jan 11, 2012 LANDLORD REFUSAL: Despite repeated attempts both written and verbal, the Landlord/ Manager has refused to respond to the complaint. Due to the landlords refusal to cooperate with RPA Mediation, the RPA has no choice but to close this case. The tenant will need to seek other legal options such as court.
Agent Jan 3, 2012 MAILING PREPARED: The 2nd notice will be mailed out today and expected to arrive in no more than 3 business days. The landlord is being provided until January 10, 2011 to respond. (no later than 7pm) Case pending landlord response...
Agent Jan 3, 2012 2nd NOTICE MAILING: The landlord or manager has not responded to the written notice sent by the RPA. A second notice has been prepared and will be mailed to the landlord.
Agent Jan 2, 2012 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.
Agent Dec 16, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: December 28, 2011 by 7pm
Agent Dec 16, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Dec 16, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Dec 16, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Dec 16, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Dec 15, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Dec 15, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.