Landlord Complaint Record: #20-2286

ATM ONE, LLC    |    Freeport    ,    New York 11520    Landlord Complaint 20-2286


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CASE CLOSED RESOLVED Jan 27, 2012


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 20-2286 Filing Date : Dec 9, 2011
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : ATM ONE, LLC RENTER : Kept Private
Property Name :      
Address : P.O.Box 648 Address : Kept Private
City, State - Zip : Freeport, New York - 11520. City, State - Zip : Floral Park, New York - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : No Heat in Aparmtment Complex
Fair Resolution according to renter :
  1. 1- Make sure heat is on at all time in cold weather 2- reimburse RPA Fees

RENTAL DETAILS
Address               :   70 Tulip Ave APT 14D
City, State - Zip   :   Floral Park, New York - 11001.

COMPLAINT DETAILS (from renter)

The heat has hardly been on at the apartment complex all of this winter. If we are lucky we get heat for an hour or so and then it goes out for days. I complained to the super attendant, she showed me her own electric heater at her apartment because her children cannot be without heat. I called the office and left a message on the evening of Wedesday December 7th. The heat came on the next day for an hour or two then went out has not been back since. I spoke to the super attendant again who told me she does not know what to do. I asked to let them know that I am filling this complaint. My cold sores are growing larger and larger and the cold is getting to be unbearable.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (12)
Agent Date Response
Agent Jan 27, 2012 NO FURTHER RESPONSES: The agent has provided more than reasonable time for additional responses or updates. This case is now closed.
Agent Jan 4, 2012 CASE UPDATE REQUESTED: The agent is requesting that the landlord or tenant update the case as to the status of the complaint. Agent will provide one full week for updates.
Agent Dec 27, 2011 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...
Agent Dec 27, 2011 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.
Agent Dec 17, 2011 CERTIFIED MAILING: This case is being sent via USPS Certified Mail: 7010 0780 0000 1423 8906 A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing.
Agent Dec 17, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: December 23, 2011 by 7pm
Agent Dec 17, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Dec 17, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Dec 17, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Dec 17, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Dec 17, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Dec 17, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.