Landlord Complaint Record: #20-2312

Iproperties international    |    Carol volina/tina africk    |    Henderson    ,    Nevada 89052    Landlord Complaint 20-2312


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CASE CLOSED MEDIATION REFUSED Jan 27, 2012


WARNING! This property/ landlord refused to mediate a fair resolution or response to this complaint. Landlord refused to cooperate.
 



Case Number : 20-2312 Filing Date : Dec 19, 2011
Investigating Agent : Kept Private Case Disposition : Mediation Refused
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Carol volina/tina africk RENTER : Kept Private
Property Name : iproperties international      
Address : 3007 w Horizon ridge #201 Address : Kept Private
City, State - Zip : Henderson, Nevada - 89052. City, State - Zip : henderson, Nevada - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Property not clean and inhabitable per lease
Fair Resolution according to renter :
  1. Compensation for unclean property upon moving my household goods, property manager denying condition of house

RENTAL DETAILS
Address               :   465 waterwheel falls dr
City, State - Zip   :   henderson, Nevada - 89015.

COMPLAINT DETAILS (from renter)

House had not been professionally cleaned. Phoproperty manager insisting that the property had been cleaned. Photos are available to prove otherwise. There was 10 years of dirt. Landlord is unwaware of the real situation. I had made two requests to have house inspected, not done. I have made two requests to make landlord aware of the situation, not sure if that was done. I consider this a breach of contract.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (12)
Agent Date Response
Agent Jan 27, 2012 NO FURTHER RESPONSES: The agent has provided more than reasonable time for additional responses or updates. This case is now closed.
Agent Jan 17, 2012 CASE UPDATE REQUESTED: The agent is requesting that the landlord or tenant update the case as to the status of the complaint. Agent will provide one full week for updates.
Agent Jan 3, 2012 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...
Agent Jan 3, 2012 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.
Agent Dec 21, 2011 CERTIFIED MAILING: This case is being sent via USPS Certified Mail: 7010 0780 0000 1423 8944 A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing.
Agent Dec 21, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: December 30, 2011 by 7pm
Agent Dec 21, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Dec 21, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Dec 21, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Dec 21, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Dec 21, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Dec 21, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.