Landlord Complaint Record: #20-4207

Maryland Park Apartment    |    Angela Engelmeyer    |    Maryland Heights    ,    Missouri 63043    Landlord Complaint 20-4207


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CASE CLOSED FORCE REQUIRED Jan 27, 2012


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 20-4207 Filing Date : Dec 21, 2011
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Angela Engelmeyer RENTER : Kept Private
Property Name : Maryland Park Apartment      
Address : 2170 Mckelvey Road Address : Kept Private
City, State - Zip : Maryland Heights, Missouri - 63043. City, State - Zip : Creve Coeur, Missouri - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Demanding money to treat Bed bug and damages.
Fair Resolution according to renter :
  1. Refund $150 Deposit
  2. Resolution on money demanding by Leasing office
  3. Reimburse for RPA fees from leasing office

RENTAL DETAILS
Address               :   12361 Bronco Hill Dr Apt C
City, State - Zip   :   Maryland Height, Missouri - 63043.

COMPLAINT DETAILS (from renter)

I have vacated above mentioned apartment on 10/31/2011 upon completing my lease. Leasing office has sent me a bill of $3367.00 dated 11/1/2011. Details are as follows. Office manager is demanding money to treat bad bugs for 3 units including neighbor's 2 units. Living Room $200.00 Carpet replacement $20.00 Walls and Ceiling cleaning $20.00 Door cleaning $20.00 Closets cleaning Kitchen $25.00 Refrigeration cleaning $25.00 Range & Oven cleaning $10.00 Cabinets cleaning $160.00 Countertop cleaning $2.00 Replace bulbs $20.00 Walls and Ceiling cleaning $8.00 Replace 4 Drip Pans Bedroom $20.00 Walls and Ceiling cleaning Bathroom $135.00 Bathtub cleaning $2.00 Replace bulbs $ 2700.00 Pest Control for my apartment and other two neighborsâ?? apartments to treat bad bugs ============= $607.00 Demages Cost $ 60.00 Cleaning Cost $2700.00 Pest Control ============= $3367.00 Total

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (10)
Agent Date Response
Agent Jan 27, 2012 LANDLORD REFUSAL: Despite repeated attempts both written and verbal, the Landlord/ Manager has refused to respond to the complaint. Due to the landlords refusal to cooperate with RPA Mediation, the RPA has no choice but to close this case. The tenant will need to seek other legal options such as court.
Agent Jan 10, 2012 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...
Agent Jan 10, 2012 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.
Agent Dec 27, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: Thursday Jan 5th, 2012 by 7pm
Agent Dec 27, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Dec 27, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Dec 27, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Dec 27, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Dec 27, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Dec 27, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.