1803 Monteagle,LLC    |    Heather Roberts    |    Colorado springs    ,    Colorado 80909    Landlord Complaint 21-5951

Upon move in they were occupying the unit with pet. The carpets were not cleaned and neither was the unit. I was fine with this as I clean anyway. A couple months in my bathroom was torn apart due to a leak from the landlords new unit upstairs. A few months later an unknown threw a rock through my window. These were taken care of. Four day before move out, very strong winfd blew out our bedroom window, during a snow storm. This was not fixed until we vacated four days later. We were told not to worry about filling nail holes or carpet cleaning as she expected to do this anyway. We decided to clean the carpets and do the nail hole repairs anyway., as it is the right thing to do. We requested she come downstairs while we were cleaning so that the landlord can let us know if there is anything more she would like us to do; she did not come down. The next day she requested we do a final walk through, we asked if she would look through the unit and let us know if there is anything more we should do, the landlord refused. We went on a final walkthrough the next day and we were hit with being told she is keeping deposit and sending us an additional invoice for repairs. The landlord also stated we had unauthorized pets but according to the lease agreement we were authorized to have pets. The landlord informed us of a strong urine smell which we were unable to notice due to the strong smell of marijuana coming from the neighbors. When we stated we only smelled marijuana the landlord stated we should shut the front door and then maybe we could smell the odor. At this point we asked for the final report and the landlord stated it would be mailed with an invoice. We have complained numerous times about the drug use and loud neighbors and due to this we were forced to vacate the property. The landlords were aware of our pets because they resided in the upstairs unit and seen them on a regular basis. When confronted about the issue of having an unauthorized pet the landlord stated it is not their responsibility to tell the tenant. The landlord is the handyman yet they are stating they need to bring in professionals to do the work. Also in the basement all the materials have been ready carpet paint etc. There is no physical damage go the property besides normal wear and tear because we occupied the unit for 1.5 years.