Landlord Complaint Record: #21-8130

Pat Whitney    |    Leominster    ,    Massachusetts 01453    Landlord Complaint 21-8130


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CASE CLOSED RESOLVED Mar 4, 2013


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 21-8130 Filing Date : Jun 1, 2012
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Landlord Jul 23, 2012
enclosed are the result from the exterminator

upload Kept Private Renter Jun 1, 2012
about a week old.

upload Kept Private Renter Jun 1, 2012
My 7 yr old - leg- she hasnt been home in almost 2 weeks.

upload Kept Private Renter Jun 1, 2012
My 7 yr old - arm

upload Kept Private Renter Jun 1, 2012
My 7 yr old - finger


upload Kept Private RPA Mailing Center Jul 7, 2012 The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

upload Kept Private RPA Mailing Center Jul 17, 2012 This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Pat Whitney RENTER : Kept Private
Property Name :      
Address : 40 Spruce St Suite 202 Address : Kept Private
City, State - Zip : Leominster, Massachusetts - 01453. City, State - Zip : Leominster, Massachusetts - 01453.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bugs
Fair Resolution according to renter :
  1. Get rid of the bed bugs

RENTAL DETAILS
Address               :   19 DUDLEY ST APT 2
City, State - Zip   :   LEOMINSTER, 0 - 01453 4310.

COMPLAINT DETAILS (from renter)

My 2 children and I just moved into this apartment March 2012. Before moving here we did not have bed bugs. I know this because my daughter is highly allergic. I can no longer let her stay at my house, because every morning she is waking up with 5 or more HUGE bug bites. She is only 7, and I have been letting her stay between my fathers house and my mothers because of this whole situation. I have spend well over $500 trying to get rid of them myself because since I told my landlord, they will no longer return my phone calls. I have bought a washer, and dryer, a steamer, DE powder, sprays, bed covers, new pillows and pillowcases (for bed bugs, which are all very expensive items), and spacebags, which we are currently living out of. Everything I own is in big black contractor bags. I am 24 and a single mom, I can barely afford to pay my bills- this put me completely under with money. The entire apartment is carpeted, which I think is a big reason why I cannot get rid of them. Me and my youngest daughter are apparently not allergic because the bites do not show on us. I work full-time from 9-5:30 M-F and everyday when I get out of work I do laundry, and steam as many rooms as I can before I am too tired, and have to go to sleep. I have no time to do anything else and this is just getting so tiring for me. I really dont know what to do, I cry almost every night because of the stress of constant cleaning everyday after work and all weekend, not being able to have my daughter home with me, and going completely broke, I literally counted out $3 in change to get to work this morning, and my boss offered to pay for the application fee to file a complaint. I know if my previous landlord is contacted, he will verify that there are no bed bugs in his building, also I brought my daughter to her doctor once I started noticing the bites, because they are HUGE, red, painful, and extremely itchy.. I brought her a little over a month ago- and they will verify that she has never been brought in for bites before this. My landlord wants to blame this on me, but she had the carpets cleaned before we moved in and I was thinking that if they did not clean out the vacuum they used before doing my carpets, then that is where they may have come from. But regardless, this is their responsibilty as a landlord. At this point I wish I never moved. I am absolutely misersable, this is ruining my life. My daughter is going to be covered in scars by the time she is 8-- do the math.


LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response
Landlord Jul 23, 2012 70.88.245.98 Accept Tenant's Resolution.


INVESTIGATING AGENT - REMARKS (18)
Agent Date Response
SYSTEM Mar 4, 2013 CASE RESOLVED: This complaint has is now closed with a disposition of RESOLVED.

SYSTEM Jul 23, 2012 New file uploaded by Landlord.

SYSTEM Jul 17, 2012 Landlord Third response dead-line July 24, 2012 has been set for complaint 21-8130 .

SYSTEM Jul 17, 2012 FINAL MAIL CONFIRMATION: The landlord has previously been provided with multiple written notices and deadlines to respond to this complaint. The landlord has failed to respond to all written notices sent by the RPA. This is a last and final (3rd Notice) in hopes the landlord will act responsibly and respond to the complaint filed by the tenant. The 3rd and final notice are in route and expected to arrive within 3 days. (FINAL OPPORTUNITY)

SYSTEM Jul 17, 2012 You have missed second deadline.

SYSTEM Jul 7, 2012 Landlord Second response dead-line July 14, 2012 has been set for complaint 21-8130

SYSTEM Jul 7, 2012 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)

SYSTEM Jun 27, 2012 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: July 03, 2012 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 21-8130 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Jun 27, 2012 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 21-8130.

SYSTEM Jun 27, 2012 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord

SYSTEM Jun 27, 2012 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.

SYSTEM Jun 27, 2012 Complaint Accepted by System

SYSTEM Jun 1, 2012 New image uploaded by Tenant.

SYSTEM Jun 1, 2012 New image uploaded by Tenant.

SYSTEM Jun 1, 2012 New image uploaded by Tenant.

SYSTEM Jun 1, 2012 New image uploaded by Tenant.

SYSTEM Jun 1, 2012 Complaint 21-8130 has been filed.