Landlord Complaint Record: #21-8165

Woodland Pointe    |    Sarah Kosmoski    |    Woodbury    ,    Minnesota 55125    Landlord Complaint 21-8165


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CASE CLOSED FORCE REQUIRED Mar 4, 2013


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 21-8165 Filing Date : Jun 9, 2012
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Jun 9, 2012 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center Jul 19, 2012 The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

LANDLORD / MGR : Sarah Kosmoski RENTER : Kept Private
Property Name : Woodland Pointe      
Address : 6850 Ashwood Road Address : Kept Private
City, State - Zip : Woodbury, Minnesota - 55125. City, State - Zip : Woodbury, Minnesota - 55125.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Infestation of Insects
Fair Resolution according to renter :
  1. Landlord pay for heat treatment of apartment to erradicate insect infestation
  2. Reimburse for hotel and boarding costs
  3. 250 dollar cancellation fee refund

RENTAL DETAILS
Address               :   6873 Ashwood Road Apt 304
City, State - Zip   :   Woodbury, Minnesota - 55125.

COMPLAINT DETAILS (from renter)

Sara and I moved into Woodland Pointe apartment on May 1st. The last week of the month Sara noticed a couple bug bites on her body. Sara went to the doctor on May 31st where she was prescribed medication for bites and swollen lymph nodes. The next couple nights she received more bites on her body. On June 4th Sara went to the doctors again where she was prescribed more medication for the bites. She called the emergency maintenance hotline reporting that she had bites on her body and that it could be from insects. The next morning June 5th Sara went down to the office and spoke with Sarah where pictures were taken of her body where the bites were occurring. Sarah went into the apartment with Sara and looked around where nothing was found. That same day Dean from Plunkett’s came out and inspected the apartment and again nothing was found. The next day June 6th Dean sent out people again this time with dogs and the dogs scented bed bugs in both the bed and the couch. Sara was told that the dogs were having a hard time finding a scent but going back to the same spots. Sara went down to the office to say thank you for coming and inspecting her place. That day someone from Plunketts left a Plunkett’s contract for us to sign stating about the heat treatment that it will be 1200 plus tax with a 250 dollar cancellation fee if you cancel within 72 hours. We then contacted Sam Spaid who is a housing attorney with Homelinemn about whether we should sign the contract or not. We faxed the entire contract to him for him to review. He told us “we are not obligated to.” After this advice I sent an email to Woodland Pointe stating that we are not going to sign the contract. I was then sent an email saying that we will have to pay the 250 dollar cancellation fee as well as we are violating our lease agreement and if the bugs spread we will be forced to pay for our treatment as well as others around. We then had another pest control professional come out to our apartment on June 8th. He sent an email stating that he searched the apartment including: the bed, box spring, couch, and along edges. He said that from what he could see there were no bed bugs to be found. To date Plunkett has not found one live insect. All research that we have seen on the internet states that anyone can bring these bugs in at anytime from anywhere without knowing it.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (10)
Agent Date Response
SYSTEM Mar 4, 2013 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Jul 19, 2012 Landlord Second response dead-line July 26, 2012 has been set for complaint 21-8165
SYSTEM Jul 19, 2012 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)
SYSTEM Jun 9, 2012 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: June 15, 2012 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 21-8165 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Jun 9, 2012 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 21-8165.
SYSTEM Jun 9, 2012 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Jun 9, 2012 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Jun 9, 2012 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Jun 9, 2012 Complaint Accepted by System
SYSTEM Jun 9, 2012 Complaint 21-8165 has been filed.