Landlord Complaint Record: #21-8183

Washington & Lee Apartments    |    Lindsay Anderson on behalf of Washington    |    Arlington    ,    Virginia 22201    Landlord Complaint 21-8183


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CASE CLOSED RESOLVED Jun 26, 2012


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 21-8183 Filing Date : Jun 14, 2012
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Jun 14, 2012 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Lindsay Anderson on behalf of Washington RENTER : Kept Private
Property Name : Washington & Lee Apartments      
Address : 2200 N. 2nd St. #1 Address : Kept Private
City, State - Zip : Arlington, Virginia - 22201. City, State - Zip : Arlington, Virginia - 22201.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bugs upon move-in - cannot move my things in, cannot move
Fair Resolution according to renter :
  1. Let me out of the lease and return my security deposit to me
  2. Let me out of the lease and do not return my security deposit
  3. Let me move into another unit in a different building that has not had a bed bug complaint in the past 12 months
  4. Refund past 3 months rent while *heat-treating* this building for bed bugs. Spraying my apartment is not enough.

RENTAL DETAILS
Address               :   108 N. Wayne #6
City, State - Zip   :   Arlington, Virginia - 22201.

COMPLAINT DETAILS (from renter)

My lease began April 1 2012, but all of my personal belongings, furniture stayed back in Michigan because I did not have time to move them due to my new job requirements. I planned to move all of my personal belongings at the beginning of June, but by the end of May I realized that the bites I was getting were actually bed bug bites. I took a photo of one bug and my bites, and sent them to the landlord. The landlord entered my apartment without my permission and knowledge (so I couldn't be there!) and then told me that they found no evidence of bed bugs. I am now getting bitten again. I cannot move my things here because I do not want them to get infested. I cannot move in, and I cannot move out. I am sleeping on the floor and living out of storage unit. What do I do? ... I asked the landlord's agent (Sandra Rose) if I could move to another apartment in the same complex that had no reports of bed bugs and she said "no."

LANDLORD / TENANT RESPONSES (4)
From Date IP Address Response
Landlord Jun 25, 2012 50.76.7.249 Accept Tenant's Resolution.
Renter Jun 22, 2012 69.143.18.119 I accept the landlord's offer, quoted here: "(i) Ms. Abdalla would be required to pay all rent and additional rent that accrues through July 31, 2012, (ii) Ms. Abdalla would be required to pay a one-month termination fee totaling $1,075.00 upon move-out, and (iii) Ms. Abdalla would be required to forfeit her security deposit in the amount of $537.50." I will attach this information to my July rent check along with the termination fee.
Renter Jun 22, 2012 69.143.18.119 Accept Landlord's Resolution.
Landlord Jun 22, 2012 50.76.7.249 Explain why you can't accept / Offer Alternative Resolution.
Renter Jun 21, 2012 74.93.199.110 1. The lease affords me the ability to terminate early by providing 2 mo's notice and then paying an additional fee equalling two months rent. You are well aware that I am continuing to be bitten by bed bugs in this apartment, and that I have incurred financial loss including doctor's bill, discarding items that can't be rendered bed bug free, high laundry costs to keep my clothes bed bug free, and storage to keep my few personal effects bed bug free. I am willing to give 2 months notice and let you keep my security deposit despite all these losses.

Explanation: I will give you my two month's notice and pay the rent for those months (July and August) and not ask for the return of my security deposit, if you will agree not to come after me for an additional 2 months' rent.
Renter Jun 21, 2012 74.93.199.110 Offer an Alternative Resolution.
Landlord Jun 19, 2012 50.76.7.249 Explain why you can't accept / Offer Alternative Resolution.

INVESTIGATING AGENT - REMARKS (12)
Agent Date Response
SYSTEM Jun 26, 2012 Case has been closed by Tenant after resolved by landlord.
SYSTEM Jun 26, 2012 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.
SYSTEM Jun 14, 2012 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: June 20, 2012 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 21-8183 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Jun 14, 2012 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 21-8183.
SYSTEM Jun 14, 2012 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Jun 14, 2012 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Jun 14, 2012 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Jun 14, 2012 Complaint Accepted by System
SYSTEM Jun 14, 2012 Complaint 21-8183 has been filed.