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CASE CLOSED |
RESOLVED |
Mar 4, 2013 |
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RENTAL DETAILS |
Address : 5 Fallon Ct Apt C
City, State - Zip : Nottingham, Maryland - 21236. |
COMPLAINT DETAILS (from renter) |
On the morning of 07-26-12, I arrived home at 0530 to find a letter posted to my door casting an accusation that:
'We have been informed that you have an unauthorized pet (cat) in your home. Please be advised that you are in direct violation of your lease agreement. Pets are only allowed with prior written consent from management.'
The letter then goes on to explain adjustments to monthly rent and a supposed refundable and nonrefundable pet deposit which is now due on my account.
There is a second page listing the Baltimore County Code Title 6 rules and regulations, as well as an addendum for which I am to fill out and sign documenting that the supposed pet exists and necessary adjustments be made to the monthly rent that is due.
I do not own a pet. I work three different jobs. One of my jobs as a resident physician requires that I am on overnight call for 6 continous nights about once a week every 6-8 calendar weeks. Therefore, I own no pets because I would not be home enought to take care of them.
The accusation is false and egregious. The way the accusation was handled amounts to no more than an attempt by management to browbeat me into admitting something that does not exist. This is not professional behavior. This is not the first time I have had to deal with Tristar Management making errors in their business practices. I would like this reported and available for review to future tenants that are considering dealing with this company.
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INVESTIGATING AGENT - REMARKS (11) |
Agent |
Date |
Response |
SYSTEM |
Mar 4, 2013 |
CASE RESOLVED: This complaint has is now closed with a disposition of RESOLVED. |
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SYSTEM |
Jul 27, 2012 |
CERTIFIED MAILING: This case is being sent via Click2Mail Certified Mail: A duplicate Mailing is also being sent via Click2Mail First Class Mail in case the landlord refuses to sign for Certified Mailing. |
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SYSTEM |
Jul 27, 2012 |
PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: August 02, 2012
This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-0000 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
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SYSTEM |
Jul 27, 2012 |
MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-0000. |
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SYSTEM |
Jul 27, 2012 |
COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord |
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SYSTEM |
Jul 27, 2012 |
AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent. |
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SYSTEM |
Jul 27, 2012 |
COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Renter |
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SYSTEM |
Jul 27, 2012 |
EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant. |
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SYSTEM |
Jul 27, 2012 |
Complaint Accepted by System |
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SYSTEM |
Jul 26, 2012 |
Complaint 23-0000 has been filed. |
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