Landlord Complaint Record: #23-0000

Silver Spring Luxury Apartment Homes    |    Paul Levere    |    Baltimore    ,    Maryland 21236    Landlord Complaint 23-0000


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CASE CLOSED RESOLVED Mar 4, 2013


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 23-0000 Filing Date : Jul 26, 2012
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Jul 27, 2012 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Paul Levere RENTER : Kept Private
Property Name : Silver Spring Luxury Apartment Homes      
Address : 1 Durban Ct Address : Kept Private
City, State - Zip : Baltimore, Maryland - 21236. City, State - Zip : Nottingham, Maryland - 21236.
Phone : Kept Private Phone : Kept Private

COMPLAINT : False accusation of pet ownership. Attempt to bill pet fee and adjust rent.
Fair Resolution according to renter :
  1. Admission of egregious error with formal letter. 2. Document original renters agreement. 3. Reimburse RPA fee.

RENTAL DETAILS
Address               :   5 Fallon Ct Apt C
City, State - Zip   :   Nottingham, Maryland - 21236.

COMPLAINT DETAILS (from renter)

On the morning of 07-26-12, I arrived home at 0530 to find a letter posted to my door casting an accusation that: 'We have been informed that you have an unauthorized pet (cat) in your home. Please be advised that you are in direct violation of your lease agreement. Pets are only allowed with prior written consent from management.' The letter then goes on to explain adjustments to monthly rent and a supposed refundable and nonrefundable pet deposit which is now due on my account. There is a second page listing the Baltimore County Code Title 6 rules and regulations, as well as an addendum for which I am to fill out and sign documenting that the supposed pet exists and necessary adjustments be made to the monthly rent that is due. I do not own a pet. I work three different jobs. One of my jobs as a resident physician requires that I am on overnight call for 6 continous nights about once a week every 6-8 calendar weeks. Therefore, I own no pets because I would not be home enought to take care of them. The accusation is false and egregious. The way the accusation was handled amounts to no more than an attempt by management to browbeat me into admitting something that does not exist. This is not professional behavior. This is not the first time I have had to deal with Tristar Management making errors in their business practices. I would like this reported and available for review to future tenants that are considering dealing with this company.


LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response
Landlord Aug 1, 2012 69.251.149.19 Offer an Alternative Resolution.


INVESTIGATING AGENT - REMARKS (11)
Agent Date Response
SYSTEM Mar 4, 2013 CASE RESOLVED: This complaint has is now closed with a disposition of RESOLVED.

SYSTEM Jul 27, 2012 CERTIFIED MAILING: This case is being sent via Click2Mail Certified Mail:
A duplicate Mailing is also being sent via Click2Mail First Class Mail in case the landlord refuses to sign for Certified Mailing.

SYSTEM Jul 27, 2012 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: August 02, 2012 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-0000 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Jul 27, 2012 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-0000.

SYSTEM Jul 27, 2012 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord

SYSTEM Jul 27, 2012 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.

SYSTEM Jul 27, 2012 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Renter

SYSTEM Jul 27, 2012 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.

SYSTEM Jul 27, 2012 Complaint Accepted by System

SYSTEM Jul 26, 2012 Complaint 23-0000 has been filed.