Landlord Complaint Record: #23-0010

Calhoun Commons    |    Foothills property management    |    Clemson    ,    South Carolina 29633    Landlord Complaint 23-0010


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CASE CLOSED MET MINIMUM REQUIREMENT Mar 4, 2013


REQUIREMENT MET: After mediation it has been determined that the landlord met the minimum requirement for this complaint.
 



Case Number : 23-0010 Filing Date : Jul 27, 2012
Investigating Agent : Kept Private Case Disposition : Met Minimum Requirement
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Jul 30, 2012 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center Aug 9, 2012 The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

LANDLORD / MGR : Foothills property management RENTER : Kept Private
Property Name : Calhoun Commons      
Address : P.O. Box 111 Address : Kept Private
City, State - Zip : Clemson, South Carolina - 29633. City, State - Zip : Tucson, Arizona - 85716.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Payment of Bed Bug Removal
Fair Resolution according to renter :
  1. The property manager needs to pay for pest removal as outlined in our rental agreement, $1100 total

RENTAL DETAILS
Address               :   105 College Street Apt 12
City, State - Zip   :   Clemson, South Carolina - 29631.

COMPLAINT DETAILS (from renter)

Shortly after moving in to our apartment, we discovered bedbugs in it. Our contract stipulated one pest removal if the managers were notified within one month of moving in. All three of my roommates were from other countries and did not speak English terribly well. So when one of them complained about the bedbugs, apparently the property management company didn't understand him or ignored him or whatever. I don't know. I was not involved at this point. About 3 months later, my roommate starting really freaking about the bedbugs because he finally looked online and found out what they actually were. He showed them to me, and I reported them to FPM. Extermination was arranged, but we are being billed the $1,100 for removal. I have since moved out, and only recently discovered that FPM is trying to charge us for the removal because they sent the case to collections. We should not owe that money however as the first pest removal was stipulated in the rental agreement. Complaint WAS FILED within the first month, but nothing was done about it.

LANDLORD / TENANT RESPONSES (2)
From Date IP Address Response
Renter Aug 13, 2012 63.225.32.196 It is true we took over the lease from someone else, however I signed a document that stated that the landlord was responsible for one professional pest removal if reported within the first month of occupancy. As I have stated before, my roommates made such a complaint. NOTHING WAS DONE ABOUT IT until I was also informed by my roommate and took a physical specimen into the property manager's office. You can blame my roommate's poor English all you want, but the complaint was made in JANUARY about the bugs and he claims he was told to "not worry about it." Furthermore, bedbugs were also found in in the apartment next to ours, so there is no proof that my roommates were the ones that introduced them into the complex. Unless you are charging that other apartment $1100 as well this is completely unfair. And if you ARE charging them, then you probably should have looked a bit harder for a pest exterminator that doesnt charge extortionary rates. You can charge my roommates whatever you want, but I refuse to pay for any portion of that treatment.
Renter Aug 13, 2012 63.225.32.196 Explain why you can't accept / Offer Alternative Resolution.
Landlord Aug 8, 2012 66.83.78.187 Explain why you can't accept / Offer Alternative Resolution.

INVESTIGATING AGENT - REMARKS (11)
Agent Date Response
SYSTEM Mar 4, 2013 The case has been resolved as 'Met Minimum Requirement'.
SYSTEM Aug 9, 2012 Landlord Second response dead-line August 16, 2012 has been set for complaint 23-0010
SYSTEM Aug 9, 2012 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)
SYSTEM Jul 30, 2012 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: August 05, 2012 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-0010 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Jul 30, 2012 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-0010.
SYSTEM Jul 30, 2012 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Jul 30, 2012 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Jul 30, 2012 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Jul 30, 2012 Complaint Accepted by System
SYSTEM Jul 27, 2012 Complaint 23-0010 has been filed.