Landlord Complaint Record: #23-0037

Jasmine at the Galleria    |    Lyon Property Management    |    Smyrna    ,    Georgia 30080    Landlord Complaint 23-0037


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CASE CLOSED FORCE REQUIRED Mar 4, 2013


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-0037 Filing Date : Aug 1, 2012
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Aug 3, 2012 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Lyon Property Management RENTER : Kept Private
Property Name : Jasmine at the Galleria      
Address : 8 Cumberland Way Address : Kept Private
City, State - Zip : Smyrna, Georgia - 30080. City, State - Zip : Smyrna, Georgia - 30080.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bug Infestation from Neighbor's Apartment and Lack of Response
Fair Resolution according to renter :
  1. I would like to be let out of my lease early, without penalty, as this is not a safe or sanitary living environment
  2. I would like my security deposit refunded as well as reduced rent for the period of infestation (7/7/12 on).
  3. I would like my RPA fees reimbursed, as well as my doctor's fees for steroid shot, itch cream, prescriptions.
  4. I would like compensation for items I've had to throw away, including furniture, clothing, & most of my belongings.
  5. I would like to hire my own exterminator at the complex's expense to properly eradicate the problem.

RENTAL DETAILS
Address               :   262 Cumberland Way
City, State - Zip   :   Smyrna, Georgia - 30080.

COMPLAINT DETAILS (from renter)

My apartment has bed bugs, which the exterminator informed me are coming from the apartment directly above mine. He said the unit is above is completely infested with thousands of bugs crawling in the carpet and all over the lady's apartment. Since July 7, 2012, I've been getting bitten every night, have been unable to sleep in my bed or bedroom, and had to throw away most of my belongings, including furniture. The lack of response from the leasing office and management company is appaling. They sent someone to spray my mattress 2 weeks ago and again next week, which has done nothing, as bed bugs must be killed by steaming. They continue to come into my apartment every day from the unit above, which the exterminator referred to as one of the worst, most disgusting cases he's ever seen. This is an unsanitary, unsafe, unhealthy living environment. I've also had to miss work and incurred medical expenses to treat my bites. I have a bag of bugs saved as evidence, as well as doctor's paperwork and photographs. Since the apartment complex refuses to correct the situation I will now be consulting an attorney as well as the media.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (8)
Agent Date Response
SYSTEM Mar 4, 2013 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Aug 3, 2012 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: August 09, 2012 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-0037 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Aug 3, 2012 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-0037.
SYSTEM Aug 3, 2012 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Aug 3, 2012 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Aug 3, 2012 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Aug 3, 2012 Complaint Accepted by System
SYSTEM Aug 1, 2012 Complaint 23-0037 has been filed.