Landlord Complaint Record: #23-0131

215 N. Frances    |    Mullins Apartments    |    Madison    ,    Wisconsin 53703    Landlord Complaint 23-0131


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CASE CLOSED RESOLVED Mar 4, 2013


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 23-0131 Filing Date : Aug 21, 2012
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Aug 24, 2012 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Mullins Apartments RENTER : Kept Private
Property Name : 215 N. Frances      
Address : 401 N. Carroll Address : Kept Private
City, State - Zip : Madison, Wisconsin - 53703. City, State - Zip : Madison, Wisconsin - 53703.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bug Infestation
Fair Resolution according to renter :
  1. Lease termination
  2. Refund of Rent
  3. Refund of Security Deposit

RENTAL DETAILS
Address               :   215 N FRANCES ST APT 803
City, State - Zip   :   MADISON, WI - 53703 1985.

COMPLAINT DETAILS (from renter)

My lease for the apartment started 08/15/2012. I picked up the keys and moved in on August 20th. The unit was pre-furnished with a couch, armchair, reading lamp, small table with two chairs, and bed and box frame. After moving what I had in my vehicle into the apartment I looked more closely at the furniture. From the entryway to the bedroom I could see numerous black stains on the black mattress, as well as a number of bugs crawling around on it. After looking closer, I realized they we probably bed bugs. There was a very large number on the bed, remains smeared on the wall behind the bed, on the floor, on the couch in the other room, and on the living room wall.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response
Landlord Aug 28, 2012 204.11.134.40 Offer an Alternative Resolution.

INVESTIGATING AGENT - REMARKS (11)
Agent Date Response
SYSTEM Mar 5, 2013 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.
SYSTEM Mar 4, 2013 CASE RESOLVED: This complaint has is now closed with a disposition of RESOLVED.
SYSTEM Aug 24, 2012 CERTIFIED MAILING: This case is being sent via Click2Mail Certified Mail:
A duplicate Mailing is also being sent via Click2Mail First Class Mail in case the landlord refuses to sign for Certified Mailing.
SYSTEM Aug 24, 2012 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: August 30, 2012 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-0131 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Aug 24, 2012 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-0131.
SYSTEM Aug 24, 2012 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Aug 24, 2012 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Aug 24, 2012 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Aug 24, 2012 Complaint Accepted by System
SYSTEM Aug 21, 2012 Complaint 23-0131 has been filed.