Landlord Complaint Record: #23-0165

The Grove Apartments at stone mountain    |    Stonemark Management    |    Stone mountain    ,    Georgia 30087    Landlord Complaint 23-0165


Dispute or Remove Record
Page Options Page Options Page Options
  Print this page
  Email this page
CASE CLOSED FORCE REQUIRED Mar 4, 2013


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-0165 Filing Date : Aug 27, 2012
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Aug 30, 2012 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Stonemark Management RENTER : Kept Private
Property Name : The Grove Apartments at stone mountain      
Address : 1900 Glenn Club Dr Address : Kept Private
City, State - Zip : Stone mountain, Georgia - 30087. City, State - Zip : Stone mountain, Georgia - 30087.
Phone : Kept Private Phone : Kept Private

COMPLAINT : BED BUGS ABUSE
Fair Resolution according to renter :
  1. Want them to give me my 266 dollars back
  2. They should pay the 400 of pest control
  3. plus I want the copy that I never got of my contract
  4. I would like to transfer to another apartment on the same complex because of the bed bugs
  5. plus they only came once to do the treatment, this apartment needs more of one treatment

RENTAL DETAILS
Address               :   1900 Glenn Club Dr apt 809
City, State - Zip   :   Stone mountain , Georgia - 30087.

COMPLAINT DETAILS (from renter)

Well the apartment got bed bugs , when I first told them about it they said oh we will send the pest control on monday later on that monday i found out that i am suppose to pay the full treatment, when i never got a contract copy nor in my language in Spanish a copy of it! I did got into a agrement to pay 400 but later they came up with a highter charge than i didnt like it and told her that if she gave the keys to the pest control hat she would have to pay for it, because i am not gonna pay fot it! I been living 2 years in this apartment complex and for them to have a contract with the pest control and try to charge me for the pest control when i dont even have no deal or contract with the pest control. I talked with so many people about it and they have told me that is not far because first of all i never got a copy of my renew contract of 2011 and on my contract of 2010 doesnt say anything about that i have to pay for pest control. I only speak spanish but i have a translator that he was telling me that i was suppose to get a copy of my control of 2011 in spanish witch i didnt get it in Spanish nor in English. Last time I told them that i was not giving the pest control permission to go to my apartment , and then the apartment manager CYNTIA told me that she was gonna give them the key to enter my apartment, so I told her if you give them permission you will pay for it . Now they want me to pay for it., when i wold her that i wasnt giving permission nor I was gonna pay for it! Before all of this she said that if i dont pay for the pest control, that they were gonna break my lease and when I said that i want gonna pay why she didnt do the process of breaking my contract because i am not gonna pay and is not far I dont have to money and they want me to pay something that I didnt do . plus my apartment is not infected it was onl;y like 3 bed bugs but still is not like i was hidden them from them or some! please help me

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (10)
Agent Date Response
SYSTEM Mar 4, 2013 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Aug 30, 2012 CERTIFIED MAILING: This case is being sent via Click2Mail Certified Mail:
A duplicate Mailing is also being sent via Click2Mail First Class Mail in case the landlord refuses to sign for Certified Mailing.
SYSTEM Aug 30, 2012 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: September 05, 2012 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-0165 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Aug 30, 2012 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-0165.
SYSTEM Aug 30, 2012 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Aug 30, 2012 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Aug 30, 2012 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Renter
SYSTEM Aug 30, 2012 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Aug 30, 2012 Complaint Accepted by System
SYSTEM Aug 27, 2012 Complaint 23-0165 has been filed.