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CASE CLOSED |
FORCE REQUIRED |
Mar 4, 2013 |
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RENTAL DETAILS |
Address : 1801 Lee Avenue Apt. 3
City, State - Zip : Cookeville, Tennessee - 38501. |
COMPLAINT DETAILS (from renter) |
We noticed the bed bugs June 26th called the land lord they didn't send an exterminator or even come look at the problem. We threw away a mattress, box spring, bassinet and 2 sofas before we started researching. We got spray to spray ourselves. In July our neighbor told us he was also having a problem so we called again since the spray we sprayed didn't kill all of them. The exterminator came in early August a month and a half after we first called she asked if we were having any bug problems we were shocked that Soard had never told them. She told us that it had been the tenant in number 24 had a sever infestation and had spread them by walking around knocking on doors. We also found out they had went through the walls into number 25 they could see them coming through the cracks in the ceiling. They are in number 8 as well, we are number 3. We were told to get a mattress cover out of our pocket or we would be evicted and call the exterminator when we had it. It arrived Thursday she stopped by Friday and told us she couldn't spray until Monday which gave us time to bag all our clothes and clear the clutter around our bed Monday we called Soard and were told they should be by soon if they wouldn't be able to make it they would call which they didn't. On Tuesday morning 8 am I called they said the guy who handled it wasn't in yet but would call me 2 pm I called back was told they should be there soon or he would call. I called back at 345 they close at 4 and was told everyone was already gone for the day I told the lady the exterminators were supposed to come spray because my 9 week old daughter was being bitten by bed bugs she told me it wasn't her problem she couldn't do anything. There is no emergency number for the landlord if something happens after hours or on weekends there is no way to let them know. Please help we have wasted so much time money and belongings it is unreal!!!!!
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INVESTIGATING AGENT - REMARKS (13) |
Agent |
Date |
Response |
SYSTEM |
Mar 4, 2013 |
FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition. |
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SYSTEM |
Sep 9, 2012 |
Landlord Second response dead-line September 16, 2012
has been set for complaint 23-0171 |
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SYSTEM |
Sep 9, 2012 |
2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice) |
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SYSTEM |
Aug 30, 2012 |
CERTIFIED MAILING: This case is being sent via Click2Mail Certified Mail: A duplicate Mailing is also being sent via Click2Mail First Class Mail in case the landlord refuses to sign for Certified Mailing. |
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SYSTEM |
Aug 30, 2012 |
PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: September 05, 2012
This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-0171 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
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SYSTEM |
Aug 30, 2012 |
MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-0171. |
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SYSTEM |
Aug 30, 2012 |
COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord |
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SYSTEM |
Aug 30, 2012 |
AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent. |
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SYSTEM |
Aug 30, 2012 |
EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant. |
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SYSTEM |
Aug 30, 2012 |
Complaint Accepted by System |
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SYSTEM |
Aug 28, 2012 |
New image uploaded by Tenant. |
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SYSTEM |
Aug 28, 2012 |
New image uploaded by Tenant. |
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SYSTEM |
Aug 28, 2012 |
Complaint 23-0171 has been filed. |
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