Landlord Complaint Record: #23-0187

Polo Properties LLC    |    Donavan Lopez    |    Albuquerque    ,    New Mexico 87110    Landlord Complaint 23-0187


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CASE CLOSED MET MINIMUM REQUIREMENT Mar 4, 2013


REQUIREMENT MET: After mediation it has been determined that the landlord met the minimum requirement for this complaint.
 



Case Number : 23-0187 Filing Date : Aug 30, 2012
Investigating Agent : Kept Private Case Disposition : Met Minimum Requirement
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Sep 3, 2012 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Donavan Lopez RENTER : Kept Private
Property Name : Polo Properties LLC      
Address : 6565 Americas Parkway NE Ste. 200 Address : Kept Private
City, State - Zip : Albuquerque, New Mexico - 87110. City, State - Zip : Albuquerque, New Mexico - 87102.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Deposit Problems
Fair Resolution according to renter :
  1. Refund of $800 Deposit

RENTAL DETAILS
Address               :   10509 Apache Ave NE
City, State - Zip   :   Albuquerque, New Mexico - 87112.

COMPLAINT DETAILS (from renter)

Jaimie Krzynski moved in to 10509 Apache Ave NE with a lease start date of April 1, 2012 and termination date of July 31, 2012. $600 was paid as a deposit. Monica Herrera moved in the middle of June and paid a deposit of $200. After the tenants moved out of the home, they received a certified letter from the landlords making false statements that the house was not clean, that the wrong paint color was used although it was what the landlords presented and agreed the tenants could use, and that trash was left. Neither tenant's deposits were returned. This complaint is for the return of the deposits in full to both tenants. Photographs, text messages, documents, and witnesses are available.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response
Landlord Sep 7, 2012 68.35.188.190 Explain why you can't accept / Offer Alternative Resolution.

INVESTIGATING AGENT - REMARKS (11)
Agent Date Response
SYSTEM Mar 5, 2013 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.
SYSTEM Mar 4, 2013 The case has been resolved as 'Met Minimum Requirement'.
SYSTEM Sep 3, 2012 CERTIFIED MAILING: This case is being sent via Click2Mail Certified Mail:
A duplicate Mailing is also being sent via Click2Mail First Class Mail in case the landlord refuses to sign for Certified Mailing.
SYSTEM Sep 3, 2012 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: September 09, 2012 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-0187 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Sep 3, 2012 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-0187.
SYSTEM Sep 3, 2012 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Sep 3, 2012 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Sep 3, 2012 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Sep 3, 2012 Complaint Accepted by System
SYSTEM Aug 30, 2012 Complaint 23-0187 has been filed.