Landlord Complaint Record: #23-0201

Fox Meadow Apartments    |    Ramona Kadlick    |    Fort Collins    ,    Colorado 80525    Landlord Complaint 23-0201


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CASE CLOSED RESOLVED Mar 4, 2013


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 23-0201 Filing Date : Sep 2, 2012
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Sep 2, 2012 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center Sep 13, 2012 The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

LANDLORD / MGR : Ramona Kadlick RENTER : Kept Private
Property Name : Fox Meadow Apartments      
Address : 3644 S. Timberline Road Address : Kept Private
City, State - Zip : Fort Collins, Colorado - 80525. City, State - Zip : Fort Collins, Colorado - 80525.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Recurring Bed Bug Problem
Fair Resolution according to renter :
  1. Release us from the lease due to a recurring bed bug infestation, refund daily rate for days apt. was uninhabitable

RENTAL DETAILS
Address               :   3626 S TIMBERLINE RD # B304
City, State - Zip   :   FORT COLLINS, CO - 80525 3486.

COMPLAINT DETAILS (from renter)

Bed bug infestation started in second week in August 2012. We called a pest control company but were told by the leasing office that we had to use their chosen pest control company. We had to wait 6 days until the pest control person showed up. He gave us instructions to prepare the apartment for his treatment (sparaying). Once the unit was sprayed the first time we continued to find bed bugs spreading throughout the aparment. The first time we contacted the leasing office regarding payment of services. They did cover the cost of the first treatment. We contacted them a second time after the infestation problem became worse, regarding letting us out of the lease. We have been staying at a family members home as the aprtment is uninhabitable. Our goal is twofold. 1) All current and future treatments will be paid for by the leasing/corporate office. 2) To be released from the lease.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response
Landlord Sep 11, 2012 71.218.150.21 Offer an Alternative Resolution.

INVESTIGATING AGENT - REMARKS (13)
Agent Date Response
SYSTEM Mar 5, 2013 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.
SYSTEM Mar 4, 2013 CASE RESOLVED: This complaint has is now closed with a disposition of RESOLVED.
SYSTEM Sep 12, 2012 Landlord Second response dead-line September 19, 2012 has been set for complaint 23-0201
SYSTEM Sep 12, 2012 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)
SYSTEM Sep 10, 2012 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: September 09, 2012 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Sep 2, 2012 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: September 08, 2012 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-0201 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Sep 2, 2012 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-0201.
SYSTEM Sep 2, 2012 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Sep 2, 2012 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Sep 2, 2012 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Sep 2, 2012 Complaint Accepted by System
SYSTEM Sep 2, 2012 Complaint 23-0201 has been filed.