Landlord Complaint Record: #23-0241

Timberlake Apartments    |    Kathy Higdon    |    Altamonte Springs    ,    Florida 32714    Landlord Complaint 23-0241


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CASE CLOSED RESOLVED Mar 26, 2013


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 23-0241 Filing Date : Sep 11, 2012
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Sep 13, 2012 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Kathy Higdon RENTER : Kept Private
Property Name : Timberlake Apartments      
Address : 675 Jamestown Blvd Address : Kept Private
City, State - Zip : Altamonte Springs, Florida - 32714. City, State - Zip : altamonte springs, Florida - 32714.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bugs
Fair Resolution according to renter :
  1. remove bugs or full termination of lease agreement resulting in no fees to my family

RENTAL DETAILS
Address               :   661 JAMESTOWN BLVD APT 2086
City, State - Zip   :   ALTAMONTE SPG, FL - 32714 4643.

COMPLAINT DETAILS (from renter)

My daughter and I woke Friday morning September 7th with bites, was able to catch a bug and save it in baggy, informed management office that day, two men from Prevail Pest Control entered our home same day and took baggy with bug and said we would receive a packet and clean out kit from Timberlake. Waited three days for packet and kit, finally received two pages of instructions of how to clean and prepare for extermination, and was told via paper and Timberlake office that they would not pay for the treatment. I went to the office today Tuesday September 11th, and pointed out to them in the lease where it states word for word that they are responsible for the extermination. The leasing person that is handling this, Amy, told me she hasn't had time to speak with the property manager about how they will handle this. When I asked if I could speak with the property manager I was told she was on property but unavailable. I have made several calls, and have been ignored.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response
Landlord Sep 19, 2012 71.42.41.140 Offer an Alternative Resolution.

INVESTIGATING AGENT - REMARKS (11)
Agent Date Response
SYSTEM Mar 26, 2013 CASE RESOLVED: This complaint has is now closed with a disposition of RESOLVED.
SYSTEM Sep 12, 2012 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: September 18, 2012 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-0241 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Sep 12, 2012 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-0241.
SYSTEM Sep 12, 2012 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Sep 12, 2012 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Sep 12, 2012 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Sep 12, 2012 Complaint Accepted by System
SYSTEM Sep 11, 2012 Case has been closed by Tenant after resolved by landlord.
SYSTEM Sep 11, 2012 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.
SYSTEM Sep 11, 2012 Complaint 23-0241 has been filed.