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| CASE CLOSED |
RESOLVED |
Oct 2, 2012 |
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| RENTAL DETAILS |
Address : 914 Collier Rd NW, Apt 3323
City, State - Zip : Atlanta, Georgia - 30318. |
| COMPLAINT DETAILS (from renter) |
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We moved in our current apartment on July 27th 2012. It is a 6 month lease from July 27th 2012 to Jan 26th 2013.
After two weeks, Fei's legs were bitten by bugs. On August 16th I found a bed bug on the carpet in our dining room, very close to the kitchen. The day after, Fei found another one in the same area. We put these two bugs in a clear plastic bag, sealed, and gave it to our leasing office. We then washed our clothes, quilts, linens, backpacks. We did not find any other bed bugs and Fei had no new bites.
The manager Katie sent us a letter saying that a pest control company was going to inspect our apartment. So I stayed at home waiting for them to come on the day planned (August 20 or 21, not sure). Karen from the pest control company Orkin came in, inspected our apartment, she found nothing.
On August 31st, Katie sent us another letter informing us that Orkin was going to do chemical treatment to our apartment on Sept 7th, we were responsible for the cost of the treatment which is $1350 (not including the mattress cover).
We do no believe that we bring the bed bugs. We lived in our previous house for two years and we had no bed bugs problem. When we moved out from there, there was no bed bugs at all. We just moved in this apartment for about 20 days and we found bed bugs. It is unfair to say that we introduced the bed bugs or responsible for it. We also did research online and we found that chemical treatment cannot kill all bed bugs and it may do harm to human beings. So we refuse to do this chemical treatment. we suggested heat treatment to the manager but she said no. And we don't think that we should pay for the cost of this treatment.
We told the manager our attitude and our reason. She insists on doing the treatment. Her reason was the lease, there is a section talking about insect or bug infestation. (I will add the lease later) She postponed the treatment, but Orkin's people still come in the morning on September 7 and knocked our door. We did not answer the door. The same day, In the afternoon around 4pm, we opened the door and there was a letter from leasing office. The letter is dated Sept. 6th, says if we do not cooperate with them, we might be evicted.
We replied to Katie's letter on September 7, she sent us a letter on September 11 repeated her conclusion that we "fail to comply with the lease", and demanded us to vacate by September 12, 2012. Otherwise she will commence dispossessory proceeding against us.
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| INVESTIGATING AGENT - REMARKS (21) |
| Agent |
Date |
Response |
| SYSTEM |
Oct 3, 2012 |
OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days. |
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| SYSTEM |
Oct 2, 2012 |
Case has been closed by Tenant after resolved by landlord. |
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| SYSTEM |
Oct 2, 2012 |
The tenant has closed this case. The RPA will no longer be accepting responses to this complaint. |
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| SYSTEM |
Sep 12, 2012 |
New file uploaded by Tenant. |
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| SYSTEM |
Sep 11, 2012 |
PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: September 17, 2012 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-0243 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
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| SYSTEM |
Sep 11, 2012 |
MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-0243. |
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| SYSTEM |
Sep 11, 2012 |
COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord |
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| SYSTEM |
Sep 11, 2012 |
AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent. |
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| SYSTEM |
Sep 11, 2012 |
COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Renter |
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| SYSTEM |
Sep 11, 2012 |
EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant. |
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| SYSTEM |
Sep 11, 2012 |
Complaint Accepted by System |
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| SYSTEM |
Sep 11, 2012 |
New file uploaded by Tenant. |
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| SYSTEM |
Sep 11, 2012 |
New image uploaded by Tenant. |
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| SYSTEM |
Sep 11, 2012 |
New image uploaded by Tenant. |
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| SYSTEM |
Sep 11, 2012 |
New image uploaded by Tenant. |
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| SYSTEM |
Sep 11, 2012 |
New image uploaded by Tenant. |
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| SYSTEM |
Sep 11, 2012 |
New file uploaded by Tenant. |
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| SYSTEM |
Sep 11, 2012 |
New file uploaded by Tenant. |
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| SYSTEM |
Sep 11, 2012 |
New file uploaded by Tenant. |
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| SYSTEM |
Sep 11, 2012 |
Complaint 23-0243 has been filed. |
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