Landlord Complaint Record: #23-0295

Homeland INC, Brooke RunApartments    |    Missy Wise    |    Louisville    ,    Kentucky 40229    Landlord Complaint 23-0295


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CASE CLOSED FORCE REQUIRED Mar 4, 2013


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-0295 Filing Date : Sep 20, 2012
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Sep 21, 2012 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Missy Wise RENTER : Kept Private
Property Name : Homeland INC, Brooke RunApartments      
Address : 148 N Triangle Ln Address : Kept Private
City, State - Zip : Louisville, Kentucky - 40229. City, State - Zip : Louisville, Kentucky - 40229.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Property Management refuses to take care of Bedbugs
Fair Resolution according to renter :
  1. that they pay to have my apartment treated

RENTAL DETAILS
Address               :   144 N TRIANGLE LN APT 411
City, State - Zip   :   LOUISVILLE, KY - 40229 5032.

COMPLAINT DETAILS (from renter)

well first i was told to by Missy Wise to call Anna B. and when i did i was told no one in are building nor apartments ever had Bed Bugs. however they lady that lived below me had them an the apartments paid to have her apartment treated. I sent Anna B. a e-mail with proof of the treatment other then how it was paid of cause when the lady called to get proof Black Diamond told her they could give it to her cause she didn't pay an she didn't work for homeland Inc. witch in fact paid so they would have to call to get it. So they say i have to pay me an my wife are on SSI an i get disability an we have section8 so after bills rents food and are 2 kids we don't have extra money for this. Plus i pay my rent my bathroom just got fixed after they tore it up 6 weeks ago i just found out about the bugs last week an I'm like 2 days from being ready to be treated. I'm missing Dr. appointments cause i don't want to spread them. but all i keep getting from upper management is no one has ever had them here. i 'm sure you can work out payment plans with the bug people if not find someone that will.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (9)
Agent Date Response
SYSTEM Mar 5, 2013 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.
SYSTEM Mar 4, 2013 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Sep 21, 2012 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: September 27, 2012 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-0295 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Sep 21, 2012 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-0295.
SYSTEM Sep 21, 2012 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Sep 21, 2012 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Sep 21, 2012 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Sep 21, 2012 Complaint Accepted by System
SYSTEM Sep 20, 2012 Complaint 23-0295 has been filed.