Landlord Complaint Record: #23-0378

Erickson Realty Group LLC, Brett Erickson, Dianna Erickson, Kendra    |    Chandler    ,    Arizona 85225    Landlord Complaint 23-0378


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CASE CLOSED MEDIATION REFUSED Mar 26, 2013


WARNING! This property/ landlord refused to mediate a fair resolution or response to this complaint. Landlord refused to cooperate.
 



Case Number : 23-0378 Filing Date : Oct 15, 2012
Investigating Agent : Kept Private Case Disposition : Mediation Refused
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Oct 18, 2012
Tenant is aware she signed their policy at time of rental. At time of signing was very unaware of how poorly Erickson would be as a property manager. Tenant wants to be sure no fees are charged, in writing , due to they not following thru with what they say, and then rent will be paid in the amount $ 1091.13 including taxes.
upload Kept Private Renter Oct 17, 2012
I responded to her with this email. as of right now, no answer how been given. She implies owner, but I know she is owner of company, and if she is referring to property owner, he may not know about their mistake, only aware that I am not paying the rent and am late with it. He needs to be told whole story, both sides.
upload Kept Private Renter Oct 17, 2012
Dianna Sent this email to me on 10/16/2012 Between both parts full email is shown, according to email, she states, her son, Brett is to decide weither I pay fees or not. No guarentee of no charges will be applied to me, for their mistake.
upload Kept Private Renter Oct 17, 2012
Dianna Sent this email to me on 10/16/2012
upload Kept Private Renter Oct 16, 2012
Dianna @ Erickson claimed she had called tenant back earlier in day, tenant recieved no such call until 3:34 pm as caller Id states
upload Kept Private Renter Oct 15, 2012
created within 4 hours of sent response.
upload Kept Private Renter Oct 15, 2012
envelope sent with certified letter, dated on Oct 11, same day response by office with requested information was finally sent to Renter
upload Kept Private Renter Oct 15, 2012
fees they claim I owe to them for lack of payment
upload Kept Private Renter Oct 15, 2012
certified letter created 4 hours after email was sent to Renters to pay
upload Kept Private Renter Oct 15, 2012
Call log, no response
upload Kept Private Renter Oct 15, 2012
Brett was seen by brandy and susan as he drove by house, prior tro mail arriving
upload Kept Private Renter Oct 15, 2012
Phone made to Brett on Oct 13 after being served with certified letter for lack on rent, late fees included
upload Kept Private Renter Oct 15, 2012
emails sent
upload Kept Private Renter Oct 15, 2012
Recieved email from Kendra on Oct 11 @ 10:23 am requesting renter to hurry and pay as rent is late
upload Kept Private Renter Oct 15, 2012
Another attempt to get information
upload Kept Private Renter Oct 15, 2012
Another attempt to get information
upload Kept Private Renter Oct 15, 2012
His response to me
upload Kept Private Renter Oct 15, 2012
Renter sent additional information to Brett Erickson, hoping to remind him to ask landlord about washer and dryer during weekend.
upload Kept Private Renter Oct 15, 2012
Renter sent additional information to Brett Erickson, hoping to remind him to ask landlord about washer and dryer during weekend.
upload Kept Private Renter Oct 15, 2012
Renter requested information for paying rent online from Brett Erickson
upload Kept Private Renter Oct 15, 2012
Renter requested information for paying rent online from Brett Erickson
upload Kept Private Renter Oct 15, 2012
Renter requested information for paying rent online from Brett Erickson
upload Kept Private Renter Oct 15, 2012
Renter requested information for paying rent online from Brett Erickson
upload Kept Private Renter Oct 15, 2012
Renter requested information for paying rent online from Brett Erickson
upload Kept Private Renter Oct 15, 2012
Renter requested information for paying rent online from Brett Erickson
upload Kept Private Renter Oct 15, 2012
Renter requested information for paying rent online from Brett Erickson
upload Kept Private RPA Mailing Center Oct 15, 2012 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Erickson Realty Group LLC, Brett Erickson, Dianna Erickson, Kendra RENTER : Kept Private
Property Name :      
Address : 3120 N. Arizona Avenue Address : Kept Private
City, State - Zip : Chandler, Arizona - 85225. City, State - Zip : Gilbert, Arizona - 85295.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Repair Issues, Poor Customer Service
Fair Resolution according to renter :
  1. Using my deposit for last months rent, due to lack of communication within this poorly run company,
  2. And a letter of recommendation, for renting . as stated in Brett's email
  3. Tenant is willing to pay rent in full, if in writing, no fees charged.

RENTAL DETAILS
Address               :   4280 E. Shannon Street
City, State - Zip   :   Gilbert, Arizona - 85295.

COMPLAINT DETAILS (from renter)

This property management company, Erickson Realty Group, llc, lack of customer service, caused concerns over renting another year at this location, due to how long they take to respond to phone calls, emails and getting things repaired in a timely manner. ie: Dishwasher 2 months to replace, Communication within this company doesn't seem to exist Ie: request for renter to be given information on paying the new month's rent online using company system ie: response time by office 7 days, 11 days into the new month. Rent according to them, was late, renter was to hurry up and pay, once a response was finally recieved. Renter had requested information before end of previous month, making several attempts to contact Brett Erickson, the property manager. Response time was done in the morning hours of final day of rent without late fees occurring which he requested his office to supply renter with information, renter even contacted him again later in day, as deadline time drew near. No response was given to renter by either himself or office personnel, until rent was late by 11 days.

LANDLORD / TENANT RESPONSES (2)
From Date IP Address Response
Renter Oct 16, 2012 68.3.235.177 1.cox phone log for 10 15 12 shows only one call by Erickson to tenants home made at 3:34 pm
Renter Oct 15, 2012 68.3.235.177 1.Tenant called on Oct 15th in morning, as certified letter states for amount to pay to Erickson to bring account to date, no response was done by Erickson, voice mail was left asking them to call, also sent email to them, authorizing due to their company mistake, using my deposit to cover Oct rent, with no additional fees, since it was their lack of customer service that caused this issue, again no response from either party, who received email.

INVESTIGATING AGENT - REMARKS (34)
Agent Date Response
SYSTEM Mar 26, 2013 REFUSED RESOLUTION: The Landlord or Manager has REFUSED to resolve this complaint. The RPA has made beyond reasonable efforts to work with the Landlord / Manger to find a resolution to the complaint. Management has refused all reasonable measures to resolve this complaint. Due to the unwillingness from management , the RPA has no choice but to close this case with a negative disposition. Case Closed.
SYSTEM Oct 18, 2012 New image uploaded by Tenant.
SYSTEM Oct 17, 2012 New image uploaded by Tenant.
SYSTEM Oct 17, 2012 New image uploaded by Tenant.
SYSTEM Oct 17, 2012 New image uploaded by Tenant.
SYSTEM Oct 16, 2012 New image uploaded by Tenant.
SYSTEM Oct 15, 2012 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: October 21, 2012 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-0378 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Oct 15, 2012 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-0378.
SYSTEM Oct 15, 2012 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Oct 15, 2012 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Oct 15, 2012 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Oct 15, 2012 Complaint Accepted by System
SYSTEM Oct 15, 2012 New image uploaded by Tenant.
SYSTEM Oct 15, 2012 New image uploaded by Tenant.
SYSTEM Oct 15, 2012 New image uploaded by Tenant.
SYSTEM Oct 15, 2012 New image uploaded by Tenant.
SYSTEM Oct 15, 2012 New image uploaded by Tenant.
SYSTEM Oct 15, 2012 New image uploaded by Tenant.
SYSTEM Oct 15, 2012 New image uploaded by Tenant.
SYSTEM Oct 15, 2012 New image uploaded by Tenant.
SYSTEM Oct 15, 2012 New image uploaded by Tenant.
SYSTEM Oct 15, 2012 New image uploaded by Tenant.
SYSTEM Oct 15, 2012 New image uploaded by Tenant.
SYSTEM Oct 15, 2012 New image uploaded by Tenant.
SYSTEM Oct 15, 2012 New image uploaded by Tenant.
SYSTEM Oct 15, 2012 New image uploaded by Tenant.
SYSTEM Oct 15, 2012 New image uploaded by Tenant.
SYSTEM Oct 15, 2012 New image uploaded by Tenant.
SYSTEM Oct 15, 2012 New image uploaded by Tenant.
SYSTEM Oct 15, 2012 New image uploaded by Tenant.
SYSTEM Oct 15, 2012 New image uploaded by Tenant.
SYSTEM Oct 15, 2012 New image uploaded by Tenant.
SYSTEM Oct 15, 2012 New image uploaded by Tenant.
SYSTEM Oct 15, 2012 Complaint 23-0378 has been filed.